Lead Customer Success Manager
ptcEast Boston (MA)
Lead Customer Success Manager
Posted 3 days ago
ptcEast Boston (MA)
SENIORITY
Manager
About the role
PTC's Onshape team seeks a seasoned Customer Success leader to own executive relationships, drive adoption, and secure renewals across a portfolio of large enterprise customers. You will coordinate cross-functional teams to deliver measurable business value and lead strategic planning with Sales, Technical Services, and Product.
This role emphasizes executive communication, governance of complex deployments, and the ability to influence without formal authority while traveling ~20% of the time.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.