Lead/Senior Customer Success Manager
opengovEast Boston (MA)
Lead/Senior Customer Success Manager
Posted 3 days ago
opengovEast Boston (MA)
SENIORITY
Lead
About the role
OpenGov in Boston seeks a Senior Customer Success Manager to lead a portfolio of high-value enterprise accounts. You will ensure long-term health, reduce churn, and drive expansion while partnering with Sales and Product to refine go-to-market strategies.
You will mentor junior CSMs, advocate for customers, and travel to regional events to deepen product value. The ideal candidate has 5+ years in SaaS customer success or similar, excellent executive presence, and a track record of exceeding
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