Remote SaaS Customer Success Manager - Security
nelnetDover (DE)
Remote SaaS Customer Success Manager - Security
Posted 2 days ago
nelnetDover (DE)
SENIORITY
Mid
About the role
CampusGuard, a Nelnet Company, is hiring a Customer Success Manager to own the client lifecycle and drive measurable outcomes from our SaaS platform and consulting services. You will monitor client health, coordinate with cross-functional teams, and partner with Sales to drive opportunities.
The role requires 3–5 years in client success or related fields, a Bachelor's degree (PCIP within 12 months), and the ability to work with higher education and regulated environments.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.