CRM Strategy & Field Engagement Leader
biogenSomerville (MA)
CRM Strategy & Field Engagement Leader
Posted yesterday
biogenSomerville (MA)
SENIORITY
Manager
About the role
Biogen is seeking a strategic Head of Commercial CRM & Customer Engagement Excellence for North America. This role shapes the enterprise CRM vision, drives the roadmap for Veeva CRM/Vault, and aligns with Marketing, IT, Data & Analytics, Compliance, and Brand teams to optimize field operations and customer engagement.
You will lead requirements, design solutions, and deploy CRM capabilities while evaluating AI and digital tools to enhance omnichannel engagement.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.