Customer Experience Consultant
deloitteEast Cleveland (OH)
Customer Experience Consultant
Posted yesterday
deloitteEast Cleveland (OH)
SENIORITY
Senior
About the role
Overview:
In this role, you will support the Customer Strategy & Design team by translating client goals into Experience Management solutions. You'll design XM workflows, connect Qualtrics with key systems, and ensure clean data and actionable insights for stakeholders. You will train teams and embed XM practices into the organization's culture. This position offers the chance to shape customer growth strategies for government and public sector clients within a collaborative, cross-functional environment.
Responsibilities:
- Gather requirements and implement strategy for XM initiatives
- Translate goals into XM solutions including survey types, data models, and integration points
- Set up surveys, dashboards, automations, and embedded logic in Qualtrics
- Connect Qualtrics to CRM, HRIS, data warehouses via APIs, web services, or SSOVerify data flow, intercepts, and reporting prior to rollout
- Engage stakeholders, provide training, and embed experience management into team culture
Key requirements:
- 2+ years advising on configuration for data collection 1+ years delivering platform demos and translating data findings into actions 2+ years analyzing customer feedback data and creating dashboard-based reporting
- Ability to travel 0-25%Must be legally authorized to work in the United States without sponsorship
- Bachelor in a relevant field (implied by education)1+ years configuring Qualtrics XM Platform surveys, workflows, embedded data, dashboards, and reporting (preferred)1+ years of experience integrating Qualtrics with Salesforce, SAP, or Slack (preferred)
- Independent working style and collaboration
- Effective written and verbal communication
- Meticulous attention to detail
- Qualtrics XM Platform configuration and surveys
- JavaScript or Python for survey logic and workflowsAPIs, web services, or SSO integrations
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