Customer Support Representative - VIP
innovaEast Cleveland (OH)
Customer Support Representative - VIP
Posted yesterday
innovaEast Cleveland (OH)
SENIORITY
Junior
About the role
As a Customer Support Representative, you will be the first point of contact for our clients, ensuring their needs are met with professionalism, efficiency, and courtesy. You will handleinquiries, troubleshoot issues, and provide support regarding our HVAC products and services. Your role will be essential in maintaining strong relationships with both existing and potentialclients.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and other communication channels.
- Provide product information, troubleshoot issues, and assist with the resolution of service-related problems.
- Work closely with the technical and sales teams to ensure timely and accurate information is provided to customers.
- Process orders, handle requests for quotes, and assist with product installations or servicing details.
- Maintain accurate records of customer interactions and transactions in the company’s CRM system.
- Follow up with customers to ensure satisfaction and resolve any outstanding issues.
- Stay up to date on company products, services, and industry trends to offer knowledgeable support.
- Provide exceptional customer service while ensuring that all customer concerns are addressed promptly and professionally. To apply - https://zurl.to/cEi2
Before you apply
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A number in mind
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Your notice period
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