Eligibility Specialist
robert halfEast Cleveland (OH)
Eligibility Specialist
Posted 2 days ago
robert halfEast Cleveland (OH)
SENIORITY
Mid
About the role
Overview:
As an Eligibility Specialist in Cleveland, you will guide applicants through intake and eligibility review to ensure timely access to community assistance programs. You will work on-site in a fast-paced service environment, maintaining organized records and accurate case data. You collaborate with clients and internal teams to resolve missing information and move applications toward completion. This long-term contract role emphasizes careful documentation, policy-aligned evaluations, and dependable service delivery, supporting ongoing funding needs and program continuity. You bring strong communication, attention to detail, and a service-oriented mindset to help applicants navigate complex,?
Responsibilities:
Conduct intake interviews and gather required documentation while explaining program guidelines in a supportive wayReview applications for completeness and determine eligibility according to policies and timelinesEnter, update, and maintain client records using Microsoft Office tools, Salesforce, Excel, and CMS with high accuracyManage a steady volume of cases in a production-driven setting while upholding quality standardsOrganize and retrieve client files, including imaging or other recordkeeping tasksCommunicate with clients, colleagues, and internal teams to resolve missing information and clarify case detailsSupport office operations during onboarding and contribute to dependable on-site service deliveryAssist with additional program duties tied to ongoing funding and operational continuityKey requirementsexperience in eligibility determination, case management, intake coordination, or customer-facing supporton-site work willingness in Cleveland, Ohioability to handle high-volume, detail-oriented processesstrong communication and collaboration skillsclear and supportive communicationattention to detailcustomer-focused serviceMicrosoft OfficeSalesforceExcel
Before you apply
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Your profile is current
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Two examples you can talk through
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A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
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Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.