Client Service Delivery Senior Manager – Infrastructure
accentureFranklin (TN)
Client Service Delivery Senior Manager – Infrastructure
Posted today
accentureFranklin (TN)
SENIORITY
Manager
About the role
Overview:
In this role you lead end-to-end infrastructure managed services for enterprise clients, aligning delivery with business priorities and SLAs. You partner with C-level stakeholders to shape strategy, drive incidents to resolution, and ensure operational excellence. You will oversee cross-functional teams across hybrid cloud, on-prem, and end-user computing, while championing automation and continuous improvement. This is a client-facing leadership role with a strong impact on service quality and account growth. Compensation / Benefits medical dental vision life long-term disability 401(k) plan (benefits)
Responsibilities:
Account governance and executive relationship management across enterprise clients Lead EBRS and QSRs; present performance, risks, and roadmaps Own end-to-end service delivery across hybrid cloud, on-prem, network, and EUC Ensure SLA/OLA/KPI achievement; conduct RCA for chronic issues Define SIPs and drive automation to improve MTTR and cost-to-serve Manage P&L, forecast costs, and lead contract amendments and renewals Lead global, multi-disciplinary delivery teams and manage vendors Ensure 24x7 service continuity with NOC/SOC involvement
Key requirements:
10+ years in IT infrastructure operations or managed services 5+ years in client-facing service delivery leadership 5+ years managing full-stack infrastructure (hybrid cloud Azure/AWS/GCP, on-prem, network, EUC) 5+ years managing multi-million-dollar client accounts and P&L in MSP/outsourcing 2+ years leading geographically distributed teams in 24x7 model 2+ years with infrastructure monitoring/observability tools and automation (Dynatrace, Datadog, SolarWinds; Ansible, Terraform) Bachelor's degree or equivalent work experience (minimum 12 years) Executive communication Stakeholder relationship building Strategic thinking Hybrid cloud management (Azure, AWS, GCP) On-prem data center Network and EUC management
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.