Senior Enterprise CSM: Growth, Adoption & Renewals
thewrapChicago (IL)
Senior Enterprise CSM: Growth, Adoption & Renewals
Posted yesterday
thewrapChicago (IL)
SENIORITY
Manager
About the role
Culture Amp seeks a Senior Customer Success Manager to support Enterprise customers (1,000+ users) through strategic partnership and risk management. You'll work within a GTM pod with Sales and Renewals to align on strategy and own outcomes.
Manage a large portfolio, drive GRR/NRR, and lead executive conversations to demonstrate business value. Leverage AI-enabled tools to prepare for customer conversations, surface insights, and scale engagement.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.