Head of Customer Success, Biotech Growth & Retention
stellaromicsEast Boston (MA)
Head of Customer Success, Biotech Growth & Retention
Posted yesterday
stellaromicsEast Boston (MA)
SENIORITY
Manager
About the role
Stellaromics Inc. seeks a Director of Customer Success to lead and scale the CS organization across the Stellaromics portfolio. You will drive adoption, retention, growth, and overall customer satisfaction while defining the CS strategy and mentoring a high-performing team of specialists. You will build scalable processes, partner with Sales, Marketing, Product, and Finance, and serve as an executive sponsor for key accounts. Stellaromics offers growth in spatial biology.
Before you apply
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Your profile is current
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Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
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Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.