Head of Customer Success Enterprise Pharma
strategic employment partnersEast Boston (MA)
Head of Customer Success Enterprise Pharma
Posted 5 days ago
strategic employment partnersEast Boston (MA)
SENIORITY
Manager
About the role
Strategic Employment Partners (SEP) seeks a first dedicated Head of Customer Success to design CS from the ground up and lead three to five strategic pharma relationships. You'll shape programs, build a CS team starting with one CSM, and partner with sales on renewals and growth rather than quotas. With executive sponsor backing from co-founders, you'll stay close to customers, bring insights to product/engineering, and drive ROI for enterprise accounts in a remote-first, fast-moving startup
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.