Customer Service & Support Jobs

We need a Support Engineer who owns the customer-facing technical interface end-to-end: triage, debug, fix or escalate, ship the doc that prevents the next one. Customer expansion and renewal conversations cite support quality as a reason to stay. Work directly with technical founders who treat supp

Excellent written and verbal communication skills- you can simplify technical topics for non-technical users. Technical Customer Support Specialist. Serve as the first line of support for our users, including clinicians, staff, and admins via Zendesk (email, chat, tickets, phone).

Strong knowledge of post-sales business processes, including customer success, support, renewals, and the broader customer lifecycle, with a clear understanding of how systems influence retention and churn outcomes. In your first year, you will help define a clear roadmap for post-sales systems, imp

Excellent communication skills and comfort in customer-facing conversations. Customers are the lifeblood of Narmi, and our team is filled with colleagues looking to delight customers throughout the Narmi customer journey. Technical Customer Support Associate.

Additional roles include assisting with software testing and the setup of new accounts, conducting online support and training, gathering feedback for our product team, and providing technical support to both clients as well as other members of the customer support team. As a Support Specialist, you