Contact Center Associate

Posted yesterday

virtual vocationsDenver (CO)

Customer Service RepresentativesTelemarketing Bureaus and Other Contact Centers

SENIORITY

Junior

About the role

Supporting BECU members as a full-time Contact Center Associate, the role involves managing 70-100 inbound calls daily, resolving inquiries, and meeting performance metrics, all while working remotely from Washington, Oregon, or Idaho. Key responsibilities Handle 70-100 inbound calls per day, providing high-quality service aligned with performance standards Resolve member inquiries and escalations using sound judgment and creativity Identify opportunities to enhance the member experience while adapting across multiple credit union functions Required qualifications High School Diploma plus 1 year of customer service experience, or a Bachelor's Degree Minimum of 2 years of customer service experience required Ability to work a flexible schedule, including evenings and weekends Comfortable in a high-volume, metrics-driven environment Successful completion of in-house training program after hire with no missed training sessions

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Your notice period

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