Contact Center Associate 3
Posted yesterday
virtual vocationsDenver (CO)
Customer Service RepresentativesTelemarketing Bureaus and Other Contact Centers
SENIORITY
Mid
About the role
Serving as a team lead, the full-time remote Contact Center Associate 3 will assist staff, ensure compliance with department policies, and provide efficient service to patients while utilizing the EPIC scheduling system for appointment management.
Key responsibilities:
Acts as the first point of escalation for agents and customers, handling complaints and queries
Monitors agent calls for quality assurance and ensures adherence to schedules
Contributes to process improvement projects and supports team members as a subject matter expert
Required qualifications:
High School diploma or equivalent
Minimum 3 years of relevant experience
General knowledge of office procedures and operations
Ability to handle difficult situations with professional composure
Experience in leading, motivating, and training others
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
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Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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