Remote Client Success Manager Growth & Retention Lead
blacksmith agencyChicago (IL)
Remote Client Success Manager Growth & Retention Lead
Posted 8 days ago
blacksmith agencyChicago (IL)
SENIORITY
Mid
About the role
Blacksmith Agency is a remote digital agency offering paid media, SEO, CRO and web services for marketing-led brands. As Client Success Manager you own an established book of recurring agency clients and drive retention and growth.
Work with strategists and delivery teams to ensure one clear voice to clients, manage renewals and upsells, and meet a seven-figure annual quota while communicating clearly with senior stakeholders.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.