Remote Lead CSM Premier Accounts & AI Adoption
relativitySpringfield (IL)
Remote Lead CSM Premier Accounts & AI Adoption
Posted 2 days ago
relativitySpringfield (IL)
SENIORITY
Mid
About the role
Relativity is seeking a Lead Customer Success Manager to oversee Premier Tier accounts, drive AI adoption, and shape the CSM practice across the team. You will coach, develop playbooks, and partner with Sales to expand relationships while maintaining trusted advisor boundaries.
You will own executive-level programs, deliver ROI summaries, and professionalize change management in complex, multi-entity environments. Strong AI fluency and governance experience are essential.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.