Senior Strategic CSM: AI Adoption & Growth
le0001 relativity odaSpringfield (IL)
Senior Strategic CSM: AI Adoption & Growth
Posted today
le0001 relativity odaSpringfield (IL)
SENIORITY
Manager
About the role
Relativity is looking for a Senior Customer Success Manager to own outcomes for a portfolio of large, strategic law-tech accounts. You will act as a strategic consultant, guiding AI feature adoption and governance, and driving ROI across multiple use cases.
You will lead adoption strategies, supervise health metrics, and deliver tailored onboarding. The role requires executive-level engagement and a track record in enterprise customer success.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.