Overview:
Provides exceptional, patient-centered customer service in a professional medical office environment while supporting the efficient daily operations of the practice. Responsibilities include scheduling patient appointments, collecting co-payments, pre-payments, and other patient payments, reviewing account balances, accurately and promptly entering charges, and processing referrals in accordance with established practice protocols and UF Health Physicians policies and procedures.
Overview:
Provides exceptional, patient-centered customer service in a professional medical office environment while supporting the efficient daily operations of the practice. Responsibilities include scheduling patient appointments, collecting co-payments, pre-payments, and other patient payments, reviewing account balances, accurately and promptly entering charges, and processing referrals in accordance with established practice protocols and UF Health Physicians policies and procedures.
Ensures a positive and welcoming patient experience by greeting patients warmly and professionally, providing courteous and responsive assistance, and serving as a primary point of contact throughout the patient's visit, from arrival through departure. Demonstrates professionalism, compassion, and a commitment to service excellence in all patient and team interactions.
Flexibility is essential, as the position may require providing coverage at other practice locations and adjusting work schedules to meet operational and staffing needs while maintaining continuity of patient care and practice operations.
Qualifications:
Minimum Education and Experience Requirements High school diploma or equivalent required. One year of experience in finance, business operations, a physician's office, or customer service is required. An associate degree or equivalent coursework may be substituted for the required year of experience. Two years of experience in business, financial services, or physician practice operations is preferred.
Must demonstrate knowledge of verifying patient demographic and insurance information. Excellent customer service, communication, and telephone skills are essential. Familiarity with CPT and diagnosis coding is preferred. Must be comfortable discussing and collecting patient payments in a professional, courteous, and respectful manner.
The ideal candidate will demonstrate initiative, strong organizational skills, and the ability to multitask effectively while managing multiple responsibilities. Strong problem-solving skills, adaptability, accountability, and the ability to work collaboratively as part of a team are essential.
Motor Vehicle Operator Designation None required.
Licensure/Certification/Registration None required.
