Year Up United’s IT Systems Administration Training Program prepares motivated young adults for entry-level IT support and systems roles. In this full-time program, you’ll learn core skills in user account management, device configuration, basic networking, and troubleshooting through instructor-led coursework, labs, and real-world projects. You’ll practice ticketing tools and customer support, build a professional portfolio, and develop workplace skills. Supported by coaches and mentors, you’ll be matched with a corporate internship, gaining hands-on experience that can lead to long-term IT career opportunities. Participate in instructor-led IT systems administration coursework and labs Learn and practice user account, permissions, and device management Troubleshoot basic hardware, software, and connectivity issues Use ticketing tools to document, track, and resolve support requests Apply basic networking and security concepts in lab environments Support peers and staff with structured IT help desk tasks Create clear technical documentation and how-to guides Complete a corporate internship to apply skills in a real workplace Collaborate with coaches and mentors on professional development goals Demonstrate reliability, professionalism, and continuous learning in all program activities Windows and macOS administration basics User account and permission management Basic networking and DNS concepts Hardware and software troubleshooting Ticketing and IT service management tools Office 365/Google Workspace administration basics Endpoint imaging and deployment Basic cybersecurity and access control practices Documentation and knowledge base writing Customer support and help desk communication Medical Insurance Dental Insurance Vision Insurance Life Insurance 401k CompTIA A (preferred) CompTIA Network (preferred) ITIL Foundation (a plus) Microsoft Certified: Azure Fundamentals (a plus)
