Overview:
In this role you will support enterprise IT systems and software deployments, bridging development and maintenance with client-facing delivery. You will work within the IT/solutions team to resolve customer issues, perform on-site and remote troubleshooting, and contribute to project life cycles. The role emphasizes Vertex-based tax and ERP integrations and multi-tier architecture, offering impact across deployment and support. You will collaborate across teams to ensure reliable, scalable solutions and 24x7 support when needed. This is an opportunity to shape technical delivery in a growing services environment.
Responsibilities:
Log and verify bugs and enhancements to drive resolution Conduct on-site client work and remote troubleshooting (dial-in, 24x7 beeper support) Participate in design and architecture reviews Contribute to software development lifecycle and project lifecycle activities on development and maintenance projects Work with Vertex Central components and integration tools Utilize batch interfaces and web services for Vertex applications Operate in multi-tier environments (Citrix, application server, web server, database server) Collaborate with cross-functional teams to support customers and deployments
Key requirements:
At least 5 years in IT with application support, deployment and integration At least 4 years in the software development life cycle At least 4 years in project life cycle activities on development and maintenance projects At least 2 years in design and architecture review At least 2 years in Vertex Web services and Vertex Databases Experience with Vertex Central components and related tools (My Enterprise, tax Setup, Tools & Reporting) Experience with BCI interface tools, OIC, RTE, XML Web Services Live Call, Windows Services for Vertex Java, J2EE with Web server experience (Apache, IBM HTTP, IIS) Application server and Web services (WebLogic, WebSphere) Packages System implementation with n-tier architecture Bachelor’s degree or foreign equivalent (or three years progressive experience in lieu of education) Vertex Central components: My Enterprise, tax Setup, Tools & Reporting Vertex Web services and Vertex Databases BCI interface tools, OIC, RTE, Web Services Live Call, Windows Services for Vertex Java, J2EE Web servers: Apache, IBM HTTP server, IIS Application servers: WebLogic, WebSphere