Genesys Cloud CX Developer
tata consultancy servicesJersey City (NJ)
$85,000 per year
Apply (opens in a new tab)Genesys Cloud CX Developer
Posted 2 days ago
tata consultancy servicesJersey City (NJ)
SENIORITY
Senior
SALARY
$85,000 per year
About the role
Genesys Cloud CX Developer/Architect Must-have technical/functional skills: Genesys APIsGenesys Cloud CXJ2EE developmentAPI Development Genesys Cloud CX Developer/Architect with Softphone
Roles & responsibilities:
Design and development experience in Genesys Cloud CX and Genesys Architecture.
Support CCaaS transformation and modernization initiatives.
Experience in Softphone API integration with Genesys CX.Experience in Genesys SDK.Experience in Genesys Cloud CX administration, configuration, and implementation.
Strong experience in Node.js, REST, SOAP, and Genesys APIs.
Experience creating dashboards for monitoring queue activity, agent performance, and interactions.
Strong experience in Genesys Cloud administration and configuration, including contact center, telephony, routing, people and permissions, and outbound.
Experience in Genesys installation and configuration.
Troubleshooting experience with configuration and routing-related issues.
Desired skills:
Experience with Genesys on-premises and understanding of various Genesys components and Composer development.
Exposure to Java/J2EE development and API development/scripting integration.
Genesys Cloud CX certification preferred.
Salary range:
$85,000 - $120,000 a yearTCS Employee Benefits Summary: Discretionary annual incentive. Comprehensive medical coverage: medical & health, dental & vision, disability planning & insurance, pet insurance plans. Family support: maternal & parental leaves. Insurance options: auto & home insurance, identity theft protection. Convenience & professional growth: commuter benefits & certification & training reimbursement. Time off: vacation, time off, sick leave & holidays. Legal & financial assistance: legal assistance, 401K plan, performance bonus, college fund, student loan refinancing.
Location: Jersey City, NJ
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