Genesys Developer
acestackEast Newark (NJ)
About the role
Job Title:
Genesys DeveloperLocation: Newark, NJ - onsiteEmployment Type: ContractJob SummaryWe are seeking an experienced Genesys Developer to design, develop, customize, and support contact center solutions using the Genesys platform. The ideal candidate will have strong hands-on experience with Genesys Cloud or Genesys Engage, along with solid integration, scripting, and troubleshooting skills to deliver high-quality customer engagement solutions. Required Skills & QualificationsStrong experience with Genesys Cloud CX or Genesys EngageHands-on experience with: Genesys Architect / ComposerIVR and call routing strategiesOutbound and inbound call flowsProficiency in Java, JavaScript, or similar scripting languagesExperience with REST APIs, web services, and integrationsGood understanding of SIP, VoIP, and contact center technologiesExperience with SQL / databasesStrong debugging, analytical, and problem-solving skillsExcellent communication and collaboration skillsPreferred QualificationsGenesys certifications (GCP, GCE, or equivalent) Experience with Omnichannel solutions (chat, email, messaging, social) Knowledge of cloud platforms (AWS, Azure, GCP) Experience with DevOps tools, CI/CD pipelinesPrior experience in large-scale enterprise contact centers
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