Store Agent (Brooklyn)
russian tv companyBrooklyn (NY)
About the role
Store Agent (Brooklyn) We are changing the world of television and entertainment by creating an innovative way to experience national and popular content anywhere and anytime. Our employees are our pride and our most valuable asset. If you want to work in a supporting environment surrounded by other professionals and good natured people with positive attitude then we are the right place for you! We invite you to join our growing company and to contribute to the evolution of entertainment COMPANY CULTURE.Perfection is our lifestyle Integrity is in our DNAWe are ambitious and dedicated to achieving goals We're looking for smart, ambitious, forward-thinking problem solvers with the same set of values to join our world-class team and help us make our company and its products even better.
Job Description:
Store Agent is responsible for caring for our customers, solving their issues and for building lasting relationships with them. Daily activities include: Help customers with technical questions Process orders and payments in the CRM system Handle complaints and retain cancellations Troubleshoot technical issues Prepare packages for shipment and process incoming packages Manage inventory Contribute to product and service improvements Contribute to a positive working environment
Qualifications:
Store Agent must have natural diplomatic skills, tact, and patience to deal with all kinds of situations and customers.
Required skills and experience:
1 Must be fluent in Russian and English 2 Great listening and communication skills 3 Ability to simultaneously handle multiple tasks 4 Positive and friendly attitude 5 Strong organization and follow-up skills 6 Flexibility to work different shifts and on weekends 7 Ability to adapt to different customers 8 Ability to maintain composure under pressure 9 Knowledge of the computers, networks, TVs, phones and CRM software
Additional Information: Benefits that are awaiting you if you join us:
- Opportunities to develop professionally
- Friendly, professional, highly motivated and productive team that wants to develop professionally
- Creative Environment where You will never be bored!
- Does this sound interesting to you? Do you consider yourself a great fit for this position and like to meet us? You are almost there! Join us!
- Press "I'm interested" and submit your application. We would love to see in comments an explanation of why we should hire you for this position.
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