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We design and manufacture cutting-edge autonomous linemarking robots, empowering our customers with efficiency, precision, and ease of use. We are a rapidly growing company seeking a dynamic and experienced Technical Support Team Lead to join our team and ensure our customers receive exceptional service. Process Improvement & Reporting:Develop and implement processes and procedures to improve the efficiency and effectiveness of the technical support team. Minimum of 3-5 years of experience in a technical support role, preferably in a robotics, automation, or related industry. Experience with Zendesk or other ticketing systems.
This role is primarily focused on handling customer phone calls , with additional responsibilities for email and live chat support. Answer and manage high volumes of inbound phone calls with professionalism and empathy.. Provide detailed product support and troubleshoot basic appliance issues over the phone.. 2+ years of experience in a phone-based customer service, call center, or support role.. Experience using CRM software and phone systems (e.g., Zendesk, HubSpot, RingCentral, or similar)
Customer Service Manager.. Alternative titles: Client Relations Manager, Customer Experience Manager, Support Center Manager, Customer Operations Manager, Call Center Manager, Contact Center Supervisor.. As the Customer Service Manager, you'll directly shape your team's culture, processes, and standards. Benefit from comprehensive training and onboarding in the UK (June 2025), preparing you fully for our US market launch in August 2025. Strong skills in customer escalation management and conflict resolution.
Spend approximately 80% of the time identifying, troubleshooting, and resolving technical issues related to tele-health technology, including software, hardware, sensor, and connectivity problems.. Work closely with product development and engineering teams to provide feedback on tele-health technology performance and suggest enhancements.. You will join a team of collaborative, curious, and committed individuals focused on the collective good, inclusiveness, scientific excellence, and advancing digital health for cardiology.. Familiarity with industry standards and regulatory requirements related to telehealth and patient data security.. Experience with Zendesk (or similar ticketing systems), BLE (Strong Preference), electronic health records (EHR), or other healthcare-related technologies.
Demonstrate exceptional customer service behaviors such as: being friendly and caring, listening, empathy, diffuse upset customers, providing customers with accurate troubleshooting processes and information.. Providing superior customer service and advanced technical support for Retail customers including troubleshooting, problem resolution and billing inquiries.. High school graduate, some college or technical troubleshooting experience preferred.. Two years of proven successful customer service experience, inbound call center customer experience preferred.. Some shift work required for evenings and weekends, some overtime is required.
Skills: Analytical Skills, Communication, Customer Service, Problem Solving, Documentation, Help Desk Support, Technical Support, Ticketing Systems, Troubleshooting, User Administration.. The Support Analyst reports to Arine's Director of Operations. Experience working with ticketing systems, particularly Freshdesk and JIRA. Excellent collaboration, attention to detail, problem-solving, business acumen, and investigative skills.. A stable high-speed internet connection for telephonic and/or remote work
We’re seeking a Bilingual Customer Service ISP (Internet Service Provider) Representative who is bilingual, fluent in Spanish and English.. This is a fully remote position supporting rotating 24/7 shift operations, including weekends.. Utilize tools such as Fresh Desk, Sonar CRM, and networking platforms (e.g., Rancid, Tacacs+, Radius).. Proficiency with networking concepts, permissions management, and ticketing systems (e.g., Fresh Desk, Sonar CRM).. troubleshooting, managing account permissions, Fresh Desk, Sonar CRM, and networking platforms (e.g., Rancid, Tacacs+, Radius), ticketing systems, strong communication skills
High School Diploma or equivalent with 2+ years of Counter Sales, Call Center or Customer Service experience; or Associates Degree with 1+ year of Counter Sales, Call Center or Customer Service experience.. Must be well organized, detail oriented and have good computer/data entry; should be proficient in MS Office applications (Word, Excel, Outlook).. Bilingual Spanish preferred.. And here is what you will need to be successful: Looking for a Cool Job in a fast-paced environment with a dynamic team representing the industry leader in HVAC equipment?. The ultimate goal of this role is to serve as a liaison between the company and its customers regarding product availability, delivery, order entry, order status and problem resolution
With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you!. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more!. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns.. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.. Customer service representative Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management)
Professional At Home Jobs ( is hiring a Customer Service Representative to manage inbound service and support inquiries.. Minimum of 2 years prior experience as a Customer Service Representative for a SaaS software company.. Understand of how e-commerce marketplaces work, such as Amazon and eBay. Experience with an e-commerce company, knowledge of order management, shipping/logistics and/or customer service.. Knowledge of and experience with ticketing systems—Zendesk is preferred.. PAYMENT: $19.00 per hour TO BECOME AN AGENT: Apply at and click on Join Now and select the Customer Service Remote Job Bank Registry to get connected to our remote customer service job positions.
Call Center Team LeadThe Call Center Team Lead is responsible for supervising and guiding a team of call center agents to achieve performance targets and deliver high-quality customer service.. Onboard new hires and provide ongoing training to ensure they are equipped to handle customer inquiries effectively.. Provide recommendations to management for process improvements and strategic initiatives.. Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan.. Pay Details: $ to $ per hourSearch managed by: Kim Moeslein Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan.
Call Center - Customer Service Representative. JP McHale Pest Management LLC, an Anticimex Company, is a top professional pest control company.. No Pest Control Experience Needed- We will train you!. Benefits- Enrollment Eligibility Begins the 1st Month Following the Date of Hire. Join us in transforming the world into a healthier, safer place through innovative and sustainable pest control solutions
We are looking for a dedicated and skilled Remote Medical Call Center Representative to join our expanding team.. Previous experience in a medical call center or healthcare support role.. Certifications such as Certified Medical Administrative Assistant (CMAA) or Customer Service Certification.. Experience with healthcare IT systems, telemedicine platforms, and patient management software.. Flexible remote work environment with a supportive, team-oriented culture.
We are looking for a friendly, professional, and detail-oriented Call Center Agent to join our team. As a Call Center Agent, you will be the first point of contact for customers, addressing their needs, inquiries, and concerns through phone, email, or chat. Answer inbound calls from customers and provide assistance with inquiries, issues, or product information.. Assist with outbound calls as needed for follow-up or customer satisfaction surveys.. Strong problem-solving and conflict resolution abilities
Benefits include medical, dental, vision, acupuncture, mental health Teladoc, Long term disabilities, and Life insurance; generous vacation, sick leave, winter recess, and holidays; Flexible Spending Account, commuter benefits, and 401(K).. In July 2021, Mission Action will be launching an Access Point in the Mission District as part of the Adult Coordinated Entry System and in partnership with the Department of Homelessness and Supportive Housing (HSH).. Using a collaborative, client-centered, and trauma-informed approach, support single adults in avoiding entry to shelter or the experience of street homelessness by identifying creative solutions to exiting homelessness.. Work within and promote the integrated services team model in an environment dedicated to harm reduction, recovery, and wellness.. We encourage people of color, women, older people, members of the LGBTQ community, and individuals with disabilities, including HIV and community members who grew up in the Mission District.
Summary:We are seeking a dedicated and customer-focused individual to join our team as a Live Chat Support representative.. In this role, you will be responsible for providing real-time assistance to customers through our online chat platform.. If you have excellent communication skills and a passion for helping others, we want to hear from you!
This full-time position entails fielding inbound telephone support requests, email support requests, and on-site customer support.. Travel to customer sites to install equipment, train end-users, and solve problems.. Positive personality with a lot of energy for a fast-paced, dynamic work environment.. 2 to 3 years experience providing Technical Support in a high-tech environment preferred. 1164 Triton Drive
Company Description Wealth Access, a leading technology provider in wealth data, offering unified insights to help banks unlock growth, boost deposits, and enhance digital banking services, announced an enhanced solution that will propel banks and credit unions to reach rare revenue opportunities through Wealth Management.. Qualifications 3+ years of experience in a technical support, client success, or IT help desk role.. Experience with troubleshooting software issues and working with SQL, Datadog, Postman and ticketing systems like Jira and Zendesk.. Provide Tier 1 and Tier 2 technical support, troubleshooting and resolving complex product issues related to platform functionality, data discrepancies, and integrations.. We work with financial services’ existing books and records to unify and enrich data so we can generate deep insights and power hyper-personalized banking and wealth management experiences.
Help Desk - Lead (bilingual Spanish). Help desk center for the existing Centralize background check portal that was rolled out last June 1,2023.. strong technical proficiency in computer systems and troubleshooting, excellent customer service skills, effective communication abilities, problem-solving aptitude, attention to detail, the ability to multitask, and familiarity with ticketing systems, all while demonstrating patience and empathy when interacting with users facing technical issues Spanish speaking (bilingual). effective communication abilities, problem-solving aptitude, attention to detail, the ability to multitask, and familiarity with ticketing systems, all while demonstrating patience and empathy when interacting with users facing technical issues Spanish speaking (bilingual). Must be bilingual Spanish speaking
Call Center/Customer Service Position - PAY RATE $19/HR. Call Center Representative will be assisting customers with the transition to a new billing software which produces a new look bill.. Will help customers to read bills, reset paswords, understand charges.. (2) Pass a basic computer literacy test to demonstrate fundamental commands like using Ctrl/Alt/Delete to lock a screen, use of copy/paste, proficient in Word or OneNote for note taking, etc.. (4) Demonstrate high-school level literacy, reading comprehension, and math skills (to calculate billing balances.)