Customer Service & Support Jobs

Answer live Technical Support telephone calls in an accurate and professional manner. Assist in the timely resolution of Internet connectivity, e-mail and other ISP related issues. Answer live telephone calls in an accurate and professional manner from Internet, Telephone, and Television. Experience with Windows and Macintosh operating systems. If you are a self-starter with a passion for customer service and technical support, we encourage you to apply for this exciting opportunity.

Bilingual Customer Service Representative. As a call center representative, you will be supporting our client’s customers as a first point of contact.. Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.. Provide calm conflict resolution and problem solving for frustrated customers. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

This is a Monday through Friday full-time IN-OFFICE position.. You will manage a que-ticketing system related to troubleshooting, tier-I technical support for customer account issues, and general support.. This role requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced, remote work environment.. Experience with written correspondence and live chat support.. Los Angeles County Fair Chance Ordinance for Employers

Skills: Analytical Skills, Communication, Customer Service, Problem Solving, Documentation, Help Desk Support, Technical Support, Ticketing Systems, Troubleshooting, User Administration.. The Support Analyst reports to Arine's Director of Operations. Experience working with ticketing systems, particularly Freshdesk and JIRA. Excellent collaboration, attention to detail, problem-solving, business acumen, and investigative skills.. A stable high-speed internet connection for telephonic and/or remote work

We are looking for a dedicated and customer-focused individual to join our team as a Remote Customer Service Representative / Call Center Operator.. Answer inbound calls and respond to customer inquiries in a courteous, professional manner. Experience with CRM tools (e.g., Zendesk, Freshdesk, Salesforce). Familiarity with VoIP systems and remote call center technology. 100% remote – work from the comfort of your home

Tidewater Physicians Multispecialty Group is actively seeking a Patient Experience Associate to join our Marketing team located in Newport News, VA. Tidewater Physicians Multispecialty Group (TPMG) is comprised of over 200 physicians and advanced practice clinicians and is the largest physician-owned group on the Peninsula. The Patient Experience Associate is responsible for creating a customer service model unique to TPMG to train and engage staff on superior customer service. Research and collect course information to create a custom TPMG Patient Experience model that increases loyalty and patient satisfaction. This TPMG customer service plan should be creative, interactive with straightforward information that includes: phone etiquette, email etiquette, patient safety, communications, conflict resolution, follow-up, answering questions, referrals, and other patient requests. Provide support to the TPMG videographer on occasional video projects.

We are seeking to hire a Client Service Supervisor for our lovely and quaint call center department, located in Miami Lakes.. This is a Monday through Friday, morning shift and sometimes does require overtime.. 3+ years experience in a Client Service Supervisor role. Highly motivated call center and sales supervisor. Outbound / Inbound conflict de-escalation call center experience

Call Center Representative. Our team of tenured executive recruiters and recruiting professionals have first-hand experience in the fields we specialize in, so we can quickly gain insight and solve even complex staffing dilemmas.. Our clients are currently supporting an increase in customer service volume and are offering remote Call Center Representative opportunities to support their organizational needs.. A Call Center Representative serves as the first point of contact for customers seeking assistance or information over the phone.. This role requires effective communication skills, problem-solving abilities, and a customer-centric approach.

Required Technologies: EDI Office Nice to Have: Good communication skills Banking experience Able to handle stressful situation.. The Department: Technical support area that receives and processes data for Medicare Part C, Medicare Part D, and Medicare/Medicaid plans.. EDI – Electronic Data Interchange Day to Day: Provides first and second level technical support to a variety of customers comprising the submitter community, as well as basic internal support via analysis and research into EDI-related issues as required by business contracts.. Provides first and second level technical support to a variety of customers comprising the submitter community, as well as basic internal support via analysis and research into EDI-related issues as required by business contracts.. US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.

Our team is looking for a highly skilled call center customer service manager who can motivate sales and service supervisors to achieve department goals and champion their teams to deliver specific results for our clients.. Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and procedures and the health of the account.. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support.. One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

The Call Center Manager is responsible for overseeing daily operaons of the Call Center to ensure. exceponal member service, operaonal efficiency, and alignment with Alta Vista Credit Union's mission. Excellent communication, problem-solving, and conflict resolution skills.. Familiarity with core banking systems and call center telephony platforms.. Member-centric approach with a passion for serving underserved communities.

This role requires a leader who can build strong customer relationships and implement scalable support strategies for a growing DTC e-commerce business.. E-Commerce Systems: Manage customer service tools such as Gorgias, Zendesk, Shopify, Wonderment and Loop Returns.. Crisis Management: Handle escalated customer issues, fraud concerns, or shipping disruptions with professionalism, empathy and efficiency.. Proficient with Shopify, customer support platforms (e.g., Gorgias, Zendesk), and CRM tools.. Experience scaling customer support for a high-growth DTC brand is a plus.

Position Title: Hardware Technician. Newer campuses moving towards machine learning and liquid cooling.. Parts cage is the closest thing to an assembly-style procedure.. Simple tasks: Hardware swaps (RAM, network cards).. Fulfillment side uses ServiceNow.

If you are a highly motivated individual and posses excellent communication skills, we need your help in managing call center customer service agents. Minimum of 3-years of total call center experience or 1-year of call center management experience.. MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

We're on the hunt for a Sr. Customer Service Manager with a strategic mind, a servant-leader heart , and a call center expert’s toolkit.. Build and execute data-driven CX strategies that boost satisfaction, retention, and NPS.. Track and own KPIs like CSAT, FCR, AHT, and more.. Share customer insights that spark innovation and influence service evolution.. Must be familiar with CRM tools like Zendesk, Salesforce, etc.

Utilize the Remedy ARS Knowledge Base and Standard Operating Procedures (SOP) to provide resolutions for user incidents and requests.. Answer calls within proposed response and resolve incidents in accordance to all Service Level Agreements (SLA) as listed in the Service Level Management Plan. Call Answer Rate ( ACR) 91.5% Dropped Call Rate ( DCR) 8.5% First Call Resolution ( FCR) 70% FCR for O% Password Reset 85% Perform tasks provided in the Incident Management Plan to resolve incidents and requests.. Troubleshoot and resolve user incidents using system tools including, but not limited to with the Microsoft operating system, Active Directory, Microsoft Office Suite, iPhone, Citrix, VPN, 2 Factor Authentication, remote tools and all OPM owned COTS and GOTS products.. Escalate tickets to Tier II/Tier III Technicians if an incident or request cannot be resolved at the Tier I level.. 1-2 years' experience working within an Active Directory environment 1-2 years' experience in troubleshooting issues with Windows 10 operating system CLEARANCE REQUIREMENTS: tion and must meet eligibility requirements for access to classified information.)

Position Description: Tax Compliance Call Center Agent (Remote). Answer high volume inbound calls in a fast-paced environment.. Spanish-speaking candidates preferred.. Industries: Finance/Banking, Insurance, Telecommunications (not technical support).. Background in banking, process improvement, or advanced customer service roles.

We are seeking a motivated and customer-focused Call Center Representative to join our team.. The successful candidate will handle inbound and/or outbound customer calls, provide information about our products and services, resolve issues, and ensure customer satisfaction.. Make outbound calls to follow up with customers or conduct surveys (if applicable). Maintain records of customer interactions and transactions using CRM or call center software. High school diploma or equivalent (required); associate degree or higher (preferred)

Defines and monitors agent performance through appropriate metrics and overall effectiveness aligning to budget targets and plan. Analyzes and improves customer retention, order conversions, and lifetime value. Improves call center agent metrics through analytics and strategic planning with leadership. Effectively implements and improves training/escalation management program to improve agent performance/accuracy and customer satisfaction. Develops presentations, summarized to the appropriate level (CEO, COO, RVPs, etc.)