Customer Service & Support Jobs

Bilingual Customer Service Representative.. As a call center representative, you will be supporting our client’s customers as a first point of contact. Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems. Provide calm conflict resolution and problem solving for frustrated customers.. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Position Description: Tax Compliance Call Center Agent (Remote). Answer high volume inbound calls in a fast-paced environment.. Spanish-speaking candidates preferred.. Industries: Finance/Banking, Insurance, Telecommunications (not technical support).. Background in banking, process improvement, or advanced customer service roles.

Required Technologies: EDI Office Nice to Have: Good communication skills Banking experience Able to handle stressful situation.. The Department: Technical support area that receives and processes data for Medicare Part C, Medicare Part D, and Medicare/Medicaid plans.. EDI – Electronic Data Interchange Day to Day: Provides first and second level technical support to a variety of customers comprising the submitter community, as well as basic internal support via analysis and research into EDI-related issues as required by business contracts.. Provides first and second level technical support to a variety of customers comprising the submitter community, as well as basic internal support via analysis and research into EDI-related issues as required by business contracts.. US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.

Call Center Representative. Our team of tenured executive recruiters and recruiting professionals have first-hand experience in the fields we specialize in, so we can quickly gain insight and solve even complex staffing dilemmas.. Our clients are currently supporting an increase in customer service volume and are offering remote Call Center Representative opportunities to support their organizational needs.. A Call Center Representative serves as the first point of contact for customers seeking assistance or information over the phone.. This role requires effective communication skills, problem-solving abilities, and a customer-centric approach.

Skills: Analytical Skills, Communication, Customer Service, Problem Solving, Documentation, Help Desk Support, Technical Support, Ticketing Systems, Troubleshooting, User Administration. The Support Analyst reports to Arine's Director of Operations.. Experience working with ticketing systems, particularly Freshdesk and JIRA. Excellent collaboration, attention to detail, problem-solving, business acumen, and investigative skills. A stable high-speed internet connection for telephonic and/or remote work

Start your career here at MCI. If you are a highly motivated individual and possess excellent communication skills, we need your help in managing call center customer service agents. Directs workforce management activities and sets performance goals and objectives accordingly.. Determining work procedures, preparing work schedules, and expediting workflow.. Minimum of 3-years of total call center experience or 1-year of call center management experience.. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations.

Come help us grow a team of energetic customer service agents who provide excellent service and support arranging non-emergency plane transportation for patients located in Alaska!. The Operations Supervisor is responsible for the day-to-day management of a team of employees to include motivating, recognizing, coaching, counseling, training, and problem solving.. The ability to come up with ideas to aide in client satisfaction and customer service. A minimum of one year supervisory experience with a blended Inbound/Outbound contact center. Paid on-the-job training

Flexible work arrangements, including the ability to work remotely up to 8 weeks a year. Access to extensive learning and development resources, including LinkedIn Learning. "We prioritize candidate privacy and champion equal-opportunity employment.. We aim to foster a fair, transparent, and secure hiring environment for all.. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

Development of processes and procedures for representatives to follow.. Managing schedules to ensure appropriate staffing during peak call times.. Reporting and monitoring of Referral Center data.. Minimum Education: Bachelor's Degree in Marketing or Healthcare Related Field preferred. Required Skills, Knowledge and Abilities: Computer knowledge (Microsoft Word, Microsoft Excel, Practice Plus), Great Communication Skills, Positive Attitude, Self-Motivated, Organizational skills, Medical terminology, Problem solving, Patient Advocate, Capable of multi-tasking.

Have at least 2 years’ professional experience in Customer Service/ Call Center environment. Must be able to handle all outbound and inbound calls for the Call Center. Must have minimal experience in skip trace. Get notified about new Call Center Representative jobs in Silver Spring, MD.. Customer Service Call Center Offering/GTM lead Patient Services Representative - DMV Call Center (Hybrid) Bethesda, MD $60,000.00-$80,000.00 2 weeks ago

If you’ve got serious technical skills—not just in ceramics or glass, but in troubleshooting and repair—and a passion for helping others solve problems, you might be a perfect fit for the elite team behind Skutt’s industry-leading tech support.. In this role, you’ll work directly with artists, educators, and studio techs to troubleshoot and resolve issues with kilns, electric pottery wheels, and other ceramic equipment.. Proficiency in understanding and troubleshooting ceramic kilns, pottery wheels, and related products; including product features, specifications, and common issues.. (Examples: Zendesk, ServiceNow, Jira Service Management). Skutt Ceramic Products is a leading manufacturer of electric kilns, pottery wheels, and accessories for ceramic and glass artists.

The Customer Service Manager is responsible for leading the Customer Service Center / Call Center and overseeing all internal related customer service duties.. Lead, develop and grow a team of CSR to handle all customer related inquiries to maximize booking rate opportunities.. Use department KPI's to drive high levels of individual and team accountability. Work closely with the Dispatch Supervisor and Divisional Managers at all branches to support service operations through effective collaboration and information sharing. Proficient with telephony, call center technology and Microsoft Office suite primarily Excel

Join to apply for the Call Center Representative role at Core Call Inc.. Job Title: Call Center Representative. Job Summary: We are seeking a dedicated and motivated Call Center Representative to join our dynamic team.. Handle high volume inbound calls from customers promptly and professionally. Participate in training and development sessions to improve product knowledge and service skills

The Assistant Call Center Manager serves as the right hand to the Call Center Manager, acting as the second-in-command for the daily management and execution of call center and referral operations.. Working closely with the Call Center Manager, this role helps operationalize strategy, implement process improvements, and uphold a high-performing, people-first culture.. Serve as the Call Center Manager's key partner in daily operations, decision-making, and team oversight.. Act as point of contact and lead in the Call Center Manager's absence.. Collaborate with the Call Center Manager on reporting, analytics, and performance updates.

About DoveRunner: DoveRunner is a leading provider of cloud-based SaaS solutions for multimedia content and application security, including multi-DRM, forensic watermarking, anti-piracy, and mobile app protection.. We are dedicated to delivering innovative solutions that protect digital content for OTT platforms, educational services, and other industries.. It must be you if you had Basic knowledge of mobile app development (Android/iOS), including familiarity with programming languages like Java, Kotlin, Swift, or Objective-C.. 2-4 years of experience in technical support, preferably in cybersecurity, mobile security, or SaaS-based environments.. Proficiency with ticketing systems (JIRA, Zendesk, ServiceNow) and customer support platforms.

The successful candidate will serve as the first point of contact for users via hotline, email, and chatbot channels, providing accurate information, initial troubleshooting, and timely resolution or escalation of issues.. Key Responsibilities: Respond to inbound hotline calls from the public and provide first-call resolution wherever possible.. Ensure accurate documentation of each incident or service request in the ticketing system.. Respond to customer queries via email and chatbot as assigned by the team leader.. Basic IT knowledge and experience using ticketing systems is an advantage.

Diagnose technical issues related to engineering software, hardware, and tools, providing step-by-step solutions to users.. Work closely with engineering, development, and product management teams to relay customer feedback and issues for continuous improvement.. Qualifications: Education: Bachelors degree in Engineering, Computer Science, Information Technology, or a related field preferred; relevant experience may be considered.. Experience with ticketing systems and remote support tools (e.g., TeamViewer, Zoom).. Working Conditions: Fully remote position with flexible working hours; may require occasional overtime or on-call availability.

With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you!. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments, and skillfully acknowledging customer questions and concerns.. Please note that we are currently unable to offer visa sponsorship for this position.. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.. Customer service representative Customer Service Lead Customer Service Assistant Manager Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management)

The Contact Center Supervisor will be responsible for overseeing the daily operations of the contact center, ensuring customers are receiving the highest level of service and quality by assisting and supporting all agents to provide the best customer service.. Caregiver and Client Experience: Champion a customer-centric culture within the contact center, ensuring that all interactions reflect the company’s commitment to customer and client satisfaction.. Experience in working with CRM tools such as Zendesk.. Strong interpersonal and intercultural communication skills to effectively communicate internally and externally with all levels of the organization, including direct reports, customers, clients and vendors.. We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable.