Customer Service & Support Jobs

Bilingual Customer Service Representative. As a call center representative, you will be supporting our client's customers as a first point of contact.. Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.. Provide calm conflict resolution and problem solving for frustrated customers. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Answers phone calls, diagnoses issues, guides customers through troubleshooting steps, and assist with the activation of seamless connectivity and entertainment services within a call center environment. Responsible for providing quality service to customers via phone in account activation, maintenance, billing, problem solving, medication, enhancement, troubleshooting and, when required, de-activation. Works with upper management to streamline troubleshooting processes as well as create and maintain appropriate troubleshooting procedures Demonstrate flexibility by effectively handling additional tasks and assignments as delegated by management. Required Education High school diploma or equivalent Required Related Work Experience and Number of Years Experience working in cable operations and/or telecommunications call center Customer Service Experience (1 years) Technical Support Experience (1 years) PREFERRED QUALIFICATIONS Previous customer service representative experience 1 WORKING CONDITIONS Normal office conditions LI-MG1 COP150 2025-55873 2025 Here, employees don’t just have jobs, they build careers. Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach.

YouDecide.com, a leader in the Voluntary Benefit industry, is hiring a customer support position in their call center.. We are looking for someone with an outgoing and friendly personality, exceptional customer service skills, attention to detail, someone who is self-motivated with great time management, ability to multi-task and problem-solve.. Prior experience in Property & Casualty is preferred but not required.. This position is in an inbound call center assisting our member base.. This will turn in to a hybrid position, with some remote and in office work, after a 60-90 day training period.

This role requires a leader who can build strong customer relationships and implement scalable support strategies for a growing DTC e-commerce business.. E-Commerce Systems: Manage customer service tools such as Gorgias, Zendesk, Shopify, Wonderment and Loop Returns.. Crisis Management: Handle escalated customer issues, fraud concerns, or shipping disruptions with professionalism, empathy and efficiency.. Proficient with Shopify, customer support platforms (e.g., Gorgias, Zendesk), and CRM tools.. Experience scaling customer support for a high-growth DTC brand is a plus.

We're on the hunt for a Sr. Customer Service Manager with a strategic mind, a servant-leader heart , and a call center expert’s toolkit.. Build and execute data-driven CX strategies that boost satisfaction, retention, and NPS.. Track and own KPIs like CSAT, FCR, AHT, and more.. Share customer insights that spark innovation and influence service evolution.. Must be familiar with CRM tools like Zendesk, Salesforce, etc.

LTN is hiring a Technical Support Engineer that will be responsible for providing front-line technical troubleshooting to customers utilizing LTN’s products/services for their live TV broadcasts. Customers include major cable networks, media distribution, content owners, and professional sports leagues. This position will bring live event services online for customers, respond to problem tickets in real time, complete and document thorough troubleshooting steps, and escalate issues as required. 2+ years of experience providing technical support directly to end-users via phone and email in a Tier 2 capacity. Experience using ticketing systems (we use Zendesk but any similar system is acceptable).

Provides technical assistance and support for incoming queries and technical issues related to systems, networking, phone systems, audio/visual equipment, computer software (e.g., Windows 10, Microsoft Office, various browsers), hardware, etc.. Technical expertise should include Windows 10, MS Office 365, Active Directory, SCCM, utilization of GPOs, Enterprise anti-virus solutions, Helpdesk ticketing systems, and Azure.. Knowledge and proficiency in Mobile device management, including IOS and Android devices operating systems Enterprise encryption solutions, Windows PC/laptop management via Active Directory, and related software.. Desktop Technician will provide day-to-day local remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.. David Roy | Accounts Manager – US Staffing | Charter Global Inc. |

Call Center Manager / Director. Laid-back culture with open door policy. Call Center Management. Strong expertise in empathy and emotional intelligence. Ability to pass federal and state criminal background checks (FBI/BCI)

You'll be part of a close-knit team that supports growth, celebrates wins, and works together to deliver excellent service to customers.. Accurately document customer interactions in CRM or ticketing systems.. Self-starter who is comfortable learning new systems and working independently or as part of a team.. Familiarity with CRM or help desk tools (e.g., Zendesk, Salesforce, HubSpot).. Background in e-commerce, retail operations, or order fulfillment support.

Job Title: Tier I Technical Support Specialist. The Tier I Technical Support Specialist is the first point of contact for customers and end-users seeking technical assistance.. Basic understanding of operating systems (Windows, macOS), common software applications, and computer hardware. Associate’s degree or technical certification (e.g., CompTIA A+, Microsoft Certified Fundamentals). Experience with ticketing systems like Zendesk, Jira, or ServiceNow

Join our team as a Customer Service Representative and become the voice of our brand!. Log all communication and interactions in the CRM/ticketing system to ensure consistency and continuity in customer service.. Investigate and resolve customer or shipper complaints.. Collaborate with other departments to resolve any issues related to order entry or fulfillment.. Ability to handle difficult customer inquiries with empathy and professionalism

Quik Pick Express, LLC, a division of Custom Goods, is a leading provider of third-party logistics solutions in California.. The company operates eight strategically located warehouses across the Los Angeles/Long Beach and Oakland corridors, offering over 750,000 sq.. With a focus on sustainability and efficient services, Quik Pick Express serves a global network of customers in the transportation, warehousing, and logistics industry.. This is a full-time on-site role for a Customer Service Specialist located in Carson, CA. The Customer Service Specialist will be responsible for providing excellent customer support, ensuring customer satisfaction, maintaining phone etiquette, and delivering a positive customer experience on a day-to-day basis.. Knowledge of logistics and transportation industry is a plus

Position Summary The Director of Conduct and Conflict Resolution reports to the Associate Vice Provost and Dean of Student Life, as part of the Office of the Dean of Student Life, a division of Student Affairs.. Duties include a wide range of leadership, administrative, and programmatic initiatives to further the work of the Office of the Dean of Student Life. The director works with staff in the Office of the Dean of Student Life, as well as other campus departments and partners, including University Housing and Residence Life, Athletics, Campus Public Safety, and the Office of Equity and Compliance.. Minimum Qualifications Demonstrated knowledge with FERPA, Title IX, VAWA, CLERY Act, due process and/or other legal principles related to student conduct administration. PSU has a structured process for determining starting compensation, taking into account years of related experience, applicable skills, knowledge and abilities, market parity, and internal equity.. No Background Check Required Yes Position End Date (if applicable)

Our Call Center Representative is responsible for providing excellent customer service support in English and scheduling of patients in a high volume call center supporting our Medical, Cosmetic and Spa operations.. Collects all relevant information related to the scheduling of the appointment and enters information into Nextech. Knowledge of all SBA procedures, products, protocols and standards. Ability to identify, comprehend and communicate all SBA procedures and products. Nextech software experience is a plus

A Paso Robles business is seeking a detail-oriented & self-motivated Call Center Clerk to join their team on a temporary, full-time basis.. If you enjoy supporting customers, problem-solving, & working as part of a collaborative team, apply today!. Duties include: Entering & updating customer & order data across multiple systems; Retrieving & analyzing data as needed; Researching & correcting order errors; Processing credits as applicable; Providing accurate product knowledge & support; Troubleshooting & resolving customer concerns using de-escalation techniques; Documenting all customer interactions in CRM system; Assisting with compiling & preparing reports for team meetings.. using CRM or ERP systems; Strong data entry skills; Proficient in MS Office; Ability to type min.. Full-time, Temporary position.

Must be able to work 10:15am to 7:15pm any day of the week Summary: As a call center representative, you will be supporting our client’s customers as a first point of contact.. What you will be doing: Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.. Process required transactions via mainframe or web-based applications.. People who succeed in this role have: The ability to convey complex information in clear and concise terms to ensure customer understanding.. Can navigate multiple applications and research solutions with ease Love helping people and guiding them to the best solution for their issue Are excited by innovative technology Provide calm conflict resolution and problem solving for frustrated customers Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers Can commit to 100% attendance for three to five weeks of paid training

Opportunity:The Call Center Technician will be responsible for handling inbound calls, documenting issues, creating service tickets, and providing basic troubleshooting for corporate and store locations.. Provide customer support for IT, POS systems, CCTV, maintenance, repair issues, and alarm testing.. Support retail systems infrastructure, including point-of-sale, back-office, credit, and fuel networks.. Experience with ticketing systems like ServiceNow or Service Channel is a plus.. , PDI/Enterprise 8) is a plus.

Defines and monitors agent performance through appropriate metrics and overall effectiveness aligning to budget targets and plan. Analyzes and improves customer retention, order conversions, and lifetime value. Improves call center agent metrics through analytics and strategic planning with leadership. Effectively implements and improves training/escalation management program to improve agent performance/accuracy and customer satisfaction. Develops presentations, summarized to the appropriate level (CEO, COO, RVPs, etc.)

This team operates around the clock, 24/7/365.. While this role's working hours will primarily follow a set schedule, they must ensure continuous team performance, address urgent concerns, and implement strategies for effective shift coverage and service excellence.. Ensure the team effectively utilizes service management and customer support platforms.. Industry Knowledge: Access control, security systems, SaaS, or technology-driven environments a plus.. Deep understanding of access control systems and customer support platforms a plus.