Customer Service & Support Jobs
Check out the latest Customer Service openings. Resolve issues, build loyalty, and provide top-notch support experiences.
This is a full-time on-site role for a Business Development Center Manager located in Stamford, CT. The Business Development Center Manager will be responsible for managing customer service operations, maintaining customer satisfaction, and ensuring effective communication with clients. The role also involves developing strategies to enhance customer retention and satisfaction, as well as training team members on best practices in phone etiquette and customer service. Ability to develop and implement Customer Retention strategies.. Strong problem-solving and conflict resolution abilities.. Previous experience in the automotive industry is a plus
The Technical Support Representative is responsible for resolving technical support issues (mostly AV hardware and software, but some other products) from business customers and technical support escalations from Tier 1 team members. Experience troubleshooting video conferencing software within an enterprise environment.. Experience with Salesforce/Oracle/Zendesk support ticketing systems.. In-depth knowledge of Video Conferencing software within an enterprise environment strongly preferred.. Knowledge of computer networking and USB devices is strongly preferred
We are looking for an experienced Call Center Manager to join our client, an industry leader with over two decades of success in delivering exceptional customer service.. Lead and inspire a team of call center agents, ensuring they exceed performance targets and provide top-notch service.. Proven experience in call center management or a similar leadership role, with a track record of success.. Excellent communication, conflict resolution, and problem-solving skills.. Familiarity with call center software, reporting tools, and CRM systems.
Leveraging the power of AI, computer vision, and augmented reality, they enable automated inventory counts.. As a Customer Technical Support Specialist, you will provide world-class support to their customers, ensuring fast and effective resolutions to technical issues and product inquiries.. As a frontline support representative, you will handle incoming customer issues, troubleshoot technical problems, and ensure proper ticket handling and resolution.. Troubleshoot technical issues, identify root causes, and provide step-by-step resolutions.. Experience with ticketing systems (Jira, Zendesk, or similar) and CRM tools.
Diagnose technical issues related to engineering software, hardware, and tools, providing step-by-step solutions to users.. Work closely with engineering, development, and product management teams to relay customer feedback and issues for continuous improvement.. Education: Bachelors degree in Engineering, Computer Science, Information Technology, or a related field preferred; relevant experience may be considered.. Experience with ticketing systems and remote support tools (e.g., TeamViewer, Zoom).. Fully remote position with flexible working hours; may require occasional overtime or on-call availability.
Knowledge of Microsoft Azure and Microsoft Entra is preferable but not required.. Experience with mobile device management for iOS, Android and other supported client devices.. The Senior Helpdesk Support Specialist is the first technical point of contact for the DPPC. The primary role of the Senior Helpdesk Support Specialist is to handle and process common end-user support inquiries and resolve technical problems in collaboration and communication with internal DPPC End User Support teams and external Commonwealth partners, vendors, and the Executive Office of Technology Services and Security (EOTSS).. Incumbents of this position will report to and be supervised by the IT End User Support Manager.. Notify End User Support Manager or designee of complex issues, major incidents, or insufficient documentation.