Customer Service & Support Jobs

Technical Troubleshooting and Remote Support: Provide technical troubleshooting support and remote repair guidance for escalated customer inquiries through various channels, including telephone support, video calls, real-time messaging, and tickets generated by the customer relationship management system, typically Zendesk. Complaint and Incident Management: Address escalated customer complaints and urgent incidents, ensuring timely follow-up and resolution of issues.. Quality and Service Risk Identification: Identify potential quality or service issues during daily customer relationship management; take a proactive manner in reporting relevant issue and following up to ensure timely resolution.. Training and Reporting: Assess product post-market performance, prepare training materials for new colleagues to manage technical troubleshooting ticket data in the customer relationship management system, typically Zendesk, and regularly file related analysis reports.. Candidates should be native English speakers, but those who demonstrate proficiency in Chinese (listening, speaking, reading, and writing) will have an additional advantage

We are seeking a proactive Customer Service Specialist to join our team.. Multichannel Customer Support: Efficiently handle customer inquiries and issues via phone, email, and live chat, ensuring timely and accurate responses.. Issue Resolution: Address and resolve customer complaints with professionalism and empathy, escalating complex cases when necessary.. Order Management: Assist customers with product orders, returns, and exchanges, ensuring seamless transactions.. Experience: Minimum of 2 years in a customer service role, preferably within the consumer goods industry, with experience handling multichannel support.

This is a full-time on-site role for a Business Development Center Manager located in Stamford, CT. The Business Development Center Manager will be responsible for managing customer service operations, maintaining customer satisfaction, and ensuring effective communication with clients.. The role also involves developing strategies to enhance customer retention and satisfaction, as well as training team members on best practices in phone etiquette and customer service.. Ability to develop and implement Customer Retention strategies. Strong problem-solving and conflict resolution abilities. Previous experience in the automotive industry is a plus

Call Center Customer Service Agent. Job Title:Call Center Customer Service Agent. As a Call Center Customer Service Agent, you will be an integral part of our customer support team, dedicated to providing top-notch service to our clients.. Handle inbound and outbound customer calls professionally and efficiently.. Strong problem-solving abilities and conflict resolution skills.

Position : Call Center Agent Location : Dallas, TX Employment Type : Full-Time Reports to : Call Center Supervisor Job Summary We are seeking a motivated and customer-focused Call Center Agent to join our team.. The ideal candidate will handle inbound and outbound calls, assist customers with inquiries, resolve issues, and provide excellent customer service.. Key Responsibilities Handle inbound and outbound calls in a professional and courteous manner.. Qualifications High school diploma or equivalent (required); college degree preferred.. Basic computer skills and familiarity with CRM systems.

The Help Desk Specialist provides technical support to users by resolving hardware, software, and network issues via phone, email, or ticketing systems.. Advanced Technical Knowledge: In-depth knowledge of multiple operating systems (Windows, macOS), enterprise software, and hardware troubleshooting.. Help Desk Software: Advanced experience with help desk and ticketing systems (e.g., ServiceNow, Ivanti, Zendesk), including customization and reporting.. Process Improvement: Experience identifying and implementing process improvements to enhance help desk efficiency and user satisfaction.. Certifications: Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft Certified professional (MC).

Job Title: Call Center Customer Service Agent Location: New York, NY Employment Type: Full-Time Job Summary: We are looking for a dedicated and dynamic Call Center Customer Service Agent to join our team.. In this pivotal role, you will be the first point of contact for our valued customers, providing exceptional service and support via phone, email, and chat.. Document customer interactions accurately in our CRM system for future reference and quality assurance.. Proven experience in a customer service role, preferably within a call center environment.. Proficiency in using computer systems and software, including CRM platforms and Microsoft Office applications.

Public Safety Brands is seeking a Tier 1 Technical Support Technician to join our client-focused IT support team.. The ideal candidate has experience in a technical support call center or help desk environment , understands tiered support structures , and excels in IT telephone triage.. Provide clear, step-by-step guidance to clients to resolve common problems.. Bonus Skills (Preferred but Not Required): Experience with Zendesk or similar ticketing systems.. IT certification such as CompTIA Network+ (Net+) or equivalent.

Job Title: Call Center Customer Service Representative Location: Fort Lauderdale, FL Job Type: Full-time About Us: We are a dynamic and customer-focused organization dedicated to delivering top-notch services to our clients.. Job Summary: As a Call Center Customer Service Representative, you will be the first point of contact for our valued customers.. Qualifications: High school diploma or equivalent; some college education preferred.. Strong problem-solving and conflict resolution abilities.. Basic computer skills and familiarity with CRM software.

Job Description: Remote Customer Service Representative. We are seeking a Remote Customer Service Representative to join our dynamic team and serve as the front=line ambassador of Nebulon Dynamics.. The ideal candidate thrives in a remote work environment, is a natural problem-solver, and has a passion for creating positive customer experiences.. Technical Proficiency: Strong computer skills, including experience with CRM systems (e.g., Salesforce, Zendesk) and communication tools like Slack or Microsoft Teams.. Familiarity with remote work tools such as Zoom, Google Workspace, and CRM platforms.

Diagnose and resolve hardware, software, and network issues related to point-of-sale (POS) systems, inventory management tools, and other retail-specific technologies.. Adhere to company policies and procedures, particularly those related to data security and compliance.. Technical Skills: Proficiency in troubleshooting Windows and macOS systems, POS software, and retail hardware such as scanners and receipt printers.. Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.. With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure.

UnitedHealth is seeking a motivated and enthusiastic Customer Service Representative for our Live Chat Support team, fully remote within the USA. In this role, you will be the voice of our company, providing top-notch customer service through live chat interactions with our valued customers.. Responsibilities Respond to customer inquiries via live chat, providing accurate information about tire services and automotive products.. Previous experience in customer service, especially in live chat support, is a plus.. Proficient with computers and technology; experience with live chat software or CRM systems is a plus.. Retirement Plan (401k, IRA)

Proton Dealership IT, an affiliate of Reynolds and Reynolds, is looking for a customer driven IT Helpdesk Support Technician.. Thoroughly documenting problems, troubleshooting steps, and resolution via Proton's ticketing system. Proton Dealership IT, an affiliate of Reynolds and Reynolds, is an IT services company that provides IT support and amazing customer service to over 400 auto-dealership clients across the country.. Proton is not the normal "ticket, ticket, ticket" IT support shop.. Proton likes to keep the stress level low, the fun level high, and the quality of life excellent for their team!

We are seeking a highly motivated and customer-focused Retail Helpdesk Support Specialist to join our team.. Respond to helpdesk inquiries via phone, email, or ticketing system.. Diagnose and resolve hardware, software, and network issues related to point-of-sale (POS) systems, inventory management tools, and other retail-specific technologies.. Adhere to company policies and procedures, particularly those related to data security and compliance.. Technical Skills: Proficiency in troubleshooting Windows and macOS systems, POS software, and retail hardware such as scanners and receipt printers.

We are currently hiring a Helpdesk Support Specialist to join our team and provide outstanding helpdesk support to our clients.. Position Summary: The Helpdesk Support Specialist will be responsible for providing first-level technical support to clients via deskside, phone, email, or chat.. Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems.. Specialized Experience: At least five (5) years comprehensive knowledge of PC operating systems, e.g., DOS, Windows, as well as work on a help desk.. This is a full-time position with benefits, including health insurance and a retirement plan.

Ria Money Transfer , a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment, and check cashing services, offering a reliable omnichannel experience.. ABOUT THIS ROLE We are seeking a proactive and customer-focused Helpdesk Technician with fluency in Italian to join our Help Desk team.. Key Aspects of the Role: Balancing technical troubleshooting with a customer-centric approach.. Responsibilities: Technical Assistance: Provide Level 1 IT support to users in Italian via phone, email, and chat.. Familiarity with ticketing systems (e.g., Zendesk) is desirable but not mandatory.

Our customer service representatives demonstrate strong skillsets in problem-solving, organization, inventory replenishment, and communication to help provide the Sales Team of Sigma Supply with the right tools to benefit our customer base.. Resolve conflicts by clarifying customer's needs, determine what caused the problem and what the solution needs to be, and explaining the resolution to the client. Positive attitude and friendly demeanor in correspondence with customers. The ideal candidate will have 2 years in customer service and distribution/manufacturing. Experience in order entry, tracking, and follow-up

Description: Call Center Representative 2nd Shift - 9:30am - 7pm Job Posting Description Since opening our doors in 1988, Impact Property Solutions has served thousands of multifamily properties for over 30 years.. Today, management companies and property managers trust our outstanding customer service and quick installation every time they need new flooring installed.. Impact Property Solutions has built our business around superior customer service, quality workmanship, and same-day or next-day response time.. The position also requires excellent data entry skills and problem solving and conflict - resolution skills.. Minimum 1-year of customer service experience required Flooring Industry knowledge is a plus.

Job Description Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you!. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more!. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns.. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.. Customer service representative Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management)

Description The Waldinger Corporation, a growing Mechanical, Electrical, Plumbing, and Sheet Metal industry leader, is adding a Call Center Coordinator to the team.. Proficient computer skills and experience using CRM systems or call center software.. Strong problem-solving and conflict-resolution skills.. Strong attention to detail and accuracy in data entry and documentation.. The Waldinger Corporation has branches throughout the Midwest United States and has built a reputation of success since 1906.