Customer Service & Support Jobs

Bilingual Customer Service Representative (Spanish-English). We’re looking for a Bilingual Customer Service Representative to join our on-site team and provide exceptional support to our Spanish- and English-speaking customers.. Customer Interaction: Handle inbound and outbound calls, emails, and live chat inquiries from Spanish-speaking and English-speaking customers.. Team Collaboration: Work closely with other departments (sales, logistics, technical support) to resolve customer issues efficiently and ensure a seamless experience.. Technical Skills: Comfortable using customer service platforms (e.g., Zendesk, Salesforce) and standard office software.

As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated.. Currently, they are looking to add a Customer Service Representative to their rescue.. Salary/Hourly Rate: $20/hr – $22/hr Position Overview: We are seeking a dedicated and customer-oriented Customer Service Representative to join our client’s team.. Process customer orders, including order entry, tracking, and ensuring on-time delivery.. Collaborate with cross-functional teams, such as Sales, Production, and Shipping, to ensure efficient order fulfillment and customer satisfaction.

Our mission is to have advanced awareness of issues before the customer knows, to deploy an immediate launch of a solution that will keep operations healthy and running, and a deliberate plan for permanent resolution on first contact.. Provide guidance and problem-solving assistance to the support team in diagnosing and troubleshooting issues related to the installation, operation and maintenance of automated gate systems.. Knowledge of the intermodal or logistics industry.. Proficiency in diagnosing and troubleshooting mechanical, electrical and software-related issues.. Proficiency in support ticketing systems and understands support ticketing concepts.

Diagnose technical issues related to engineering software, hardware, and tools, providing step-by-step solutions to users.. Work closely with engineering, development, and product management teams to relay customer feedback and issues for continuous improvement.. Education: Bachelors degree in Engineering, Computer Science, Information Technology, or a related field preferred; relevant experience may be considered.. Experience with ticketing systems and remote support tools (e.g., TeamViewer, Zoom).. Fully remote position with flexible working hours; may require occasional overtime or on-call availability.

Maintain accurate records of issues and resolutions using the service management system (e.g., Zendesk, etc. Familiarity with remote support tools (e.g., SCCM, Remote Desktop, etc. Certifications such as CompTIA A+, Network+, Microsoft (MCP, MCSA) , or similar are preferred.. Experience with ticketing systems (e.g., Zendesk, ServiceNow, BMC Remedy).. Experience with Enterprise Mobility Management (or Mobile Device Management).

As a Customer Service Representative, you will be responsible for addressing customer inquiries and resolving issues across multiple channels, including phone, email, and chat.. Log all customer interactions in the customer relationship management (CRM) system.. In this role, you will be the first point of contact for our customers, providing excellent service and resolving issues with professionalism and empathy.. Strong problem-solving and conflict resolution abilities.. Experience using customer service software or CRM systems (e.g., Zendesk, Salesforce).

Guide users through step-by-step solutions in a clear and professional manner.. Requirements:Education & Experience:High school diploma or equivalent (required); Associates or Bachelors degree in IT, Computer Science, or a related field (preferred).. Technical Skills:Proficiency with Windows, macOS, and/or Linux operating systems.. Experience with support tools and ticketing systems (e.g., Zendesk, Freshdesk, ServiceNow).. Preferred Qualifications:Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP).

CSRs that have worked here before as contractor, but will consider - strong CSR experience using Salesforce with excellent research, analysis and problem-solving details - strong attention to detail and stellar communication skills, both written and verbal - showcasing a sense of empathy, etc.. There is a great deal of volume and complexity to the cases so seek a top-notch person.. 2+ years of experience in customer service, case management, or a related field.. Proficiency with CRM systems (e.g., Salesforce, Zendesk) and Microsoft Office Suite.. Proficiency in case management or ticketing systems.

We are hiring a Software Technical Support Specialist for a client in downtown Dallas, TX. This indefinite contract role offers a fun, team-oriented environment with growth opportunities.. The Support Specialist provides technical assistance for our client's custom LOS software, including troubleshooting, inquiries, user training, and documentation.. Technical expertise in Mortgage Automation Software, especially Encompass. Basic understanding of mortgage processes (loan servicing, origination). Providing technical support via phone, email, and ticketing systems

Familiarity with remote support tools (e.g., SCCM, Remote Desktop, etc. Certifications such as CompTIA A+, Network+, Microsoft (MCP, MCSA), or similar are preferred.. Preferred Experience:Experience in IT service desk environments supporting 500+ end users.. Experience with ticketing systems (e.g., Zendesk, ServiceNow, BMC Remedy).. Experience with Enterprise Mobility Management (or Mobile Device Management).

JOB SUMMARY: Provide Tier-2 technical support and troubleshooting to our users via telephone, email, and web-based tools.. Recognize opportunities for improving product and client experience based on the feedback you receive Skills & Requirements QUALIFICATIONS: 2-3 years of experience in Customer Support is preferred.. Experience with Salesforce, Zendesk, Intercom or a similar ticketing system preferred.. Customer Oriented (Relationship Building ) – Have empathy, be able to adapt to different scenarios, to be agile.. BONUS SKILLS Salesforce CRM familiarity Chat support experience JIRA ticketing system familiarity Real Estate Multiple listing services familiarity Proficient with Microsoft Office Suite or related software

Job Title: Technical Call Center Support Specialist (Contract Position). Provide step-by-step instructions and solutions to resolve technical issues promptly and effectively.. Proactively identify recurring technical issues and suggest process improvements to enhance field technician productivity.. Proven experience as a Technical Call Center Support Specialist or a similar technical support role.. Familiarity with call center software, ticketing systems, and customer relationship management (CRM) tools.

Perform remote or on-site installations, upgrades, and repairs of hardware and software.. Follow IT service management (ITSM) best practices, including incident management, problem management, and change management.. Experience with ticketing systems, remote desktop tools, and diagnostic utilities.. Familiarity with ITSM best practices, such as ITIL.. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws.

We are seeking a motivated and customer-focused Customer Service Representative (CSR) to join our team.. Resolve customer complaints and issues with empathy, efficiency, and professionalism. Maintain customer records by updating account information and logging interactions in the CRM system. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

The Technical Support Specialist works closely with IT service desk, network, and systems teams to provide. Assist in IT asset management, tracking hardware inventory and equipment assignments.. Strong knowledge of Windows and macOS operating systems.. Familiarity with ticketing systems (ServiceNow, Zendesk, or similar).. Certifications preferred: CompTIA A+, ITIL Foundation, Microsoft Certified: Modern Desktop

With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you!. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more!. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns.. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.. Customer service representative Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management)

Metergy supplies, installs and remotely reads meters to measure individual suite consumption of electricity, water, gas, and thermal energy in multifamily and commercial buildings, and bills and collects the utility consumption. Provide building owners and occupants with accurate and reliable utility consumption data through market-leading expertise in turnkey submetering and billing, while fostering a workplace with inspired team members empowered to do more good. Occasionally offer on-site support & technical support for Triacta products via Zendesk.. Post-Secondary Education in Electrical Engineering or a relevant Engineering discipline. Familiarity with ticketing systems such as Zendesk.

Arrive Internet is a rapidly growing, Inc. 5000, company that specializes in technology services.. As a Technical Support Representative, you will be the first point-of-contact for our commercial and residential services.. In this role, you will troubleshoot customer issues and resolve technical problems over the phone and through a ticketing system.. Computer and remote desktop support experience is helpful, but not a requirement.. PBX and VoIP support

5+ years of hands-on experience providing vendor support at Tier 2 or above.. Experience working with databases, such as PostgreSQL, ClickHouse, or DynamoDB.. Experience with ticketing systems (e.g., Zendesk, Intercom) and collaboration tools (e.g., Slack, Jira).. Programming languages familiarity TypeScript. Be part of a collaborative team that values innovation, learning, and customer success.