Customer Success Growth Leader
backstoryMillbrae (CA)
Customer Success Growth Leader
Posted 2 days ago
backstoryMillbrae (CA)
SENIORITY
Manager
About the role
Backstory, headquartered in San Francisco, seeks a Director of Customer Success to lead a growing CS organization and own retention and consumption across the customer base. You’ll manage 1–2 managers and 8–12 CSMs, aligning cross-functional teams to drive value and expansion while ensuring production-grade use of Backstory across customers. You’ll collaborate with Sales, Professional Services, Technical Support, Studio, and Product, running CS on Backstory itself to demonstrate what the
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