Quality Control Manager - Custodial Jobs

Responsibilities: Conduct regular site inspections in TAMS to evaluate custodial quality; identify deficiencies and initiate corrective actions. Develop, maintain, and audit quality assurance procedures and inspection procedures and inspection checklists; track and report quality metrics and trends. Train and coach crew leaders, supervisors, and field staff on best practices, performance standards, and safety/environmental compliance Collaborate with operations and account managers to review client feedback, resolve concerns promptly, and improve customer satisfaction. Monitor compliance with safety and environmental standards; oversee services provided by subcontractors for adherence to specifications Participate in onboarding and ongoing training for field staff; conduct performance observations and provide feedback Prepare and maintain required quality documentation and reports; communicate findings and recommendations to leadership. Other duties (as assigned): Qualifications: Bachelors degree in a related field five years' experience in the quality control/quality assurance or equivalent combination of education and experience. Three years in a lead role or management position is preferred. Strong technical and observation skills and attention to detail are necessary. Demonstrated proficiency with Microsoft Office software applications and extremely detail-oriented with respect to documentation and communication. Must be able to work days, evenings and weekends. Must have a valid driver's license and the ability to pass a "secret" clearance. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.