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David Careers

Desktop Support Technician (DSS)

Posted today

pyramid consultingMillbrae (CA)
Computer User Support SpecialistsComputer Systems Design Services

SENIORITY

Mid

SALARY

$25.00 - $28.00 per hour

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About the role

Desktop Support Technician (DSS) Immediate need for a talented Desktop Support Technician (DSS). This is a 06+months contract opportunity with long-term potential and is located in San Francisco, CA/New York City/Menlo Park, CA (Onsite).
Pay Range: $25 - $28/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
  • Troubleshoot and resolve issues related to Google Workspace Suites (GChat, Gmail).Perform device imaging, deployment, and post-deployment troubleshooting.
  • Configure and troubleshoot end-user devices
  • Support mobile device setup and troubleshooting (iOS/Android).Diagnose and resolve hardware and software conflicts.
  • Manage tickets in Service
  • Now (or similar ITSM tool): classification, assignment, tracking, and closure.
  • Collaborate with cross-functional teams to onboard new hires (accounts, devices, access).Ensure hardware assignments are accurate and recorded in the asset management system.
  • Perform asset tagging, inventory tracking, and weekly reporting on equipment inflows/outflows.
  • Coordinate with vendors for repairs or replacements of malfunctioning equipment.
  • Ensure support activities comply with IT policies, security standards, and SLAs.
  • Participate in rotational on-call support (including nights/weekends).Key Requirements and Technology Experience:5–7 years of IT experience in desktop or end-user support.
  • Hands-on experience with Office 365 troubleshooting and administration.
  • Strong knowledge of Windows 10/11 and macOS platforms.
Experience imaging and deploying devices (Windows Autopilot, Intune preferred).Familiarity with networking fundamentals (TCP/IP, DHCP, DNS, VPN, Wireless).Experience in productivity tools (Word, Excel, PowerPoint, Outlook).Strong organizational skills with ability to prioritize multiple tickets and requests. Excellent interpersonal and customer service skills with a problem-solving mindset. Experience working in a help desk or call center environment preferred.
Certifications: (MCP, CompTIA A+, ITIL Foundation) preferred.

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