Desktop Support
labine associatesMillbrae (CA)
Desktop Support
Posted 8 days ago
labine associatesMillbrae (CA)
SENIORITY
Mid
About the role
Job Title
Key Responsibilities:
Deskside and remote technical support for company users. Level 2 escalation point for IT Help Desk incidents, ensuring timely resolution while meeting established service level agreements (SLAs).Support and troubleshooting hardware, software, and connectivity issues involving desktops, laptops, printers, mobile devices, docking stations, VPN, IP telephony, and related peripherals. Install, image, configure, deploy, and maintain Windows workstations while installing approved software and performing routine maintenance. Support software applications. Set up and support new employee workstation. Maintain accurate documentation of incidents, assets, and resolutions.
Qualifications:
Associate degree in Information Technology or an equivalent combination of education and experience.6+ years of desktop support experience Strong knowledge of Microsoft Windows operating systems and Microsoft 365 applications, including Outlook, Word, Excel, and PowerPoint.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
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Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.