ServiceNow ITOM Tester
acestackMillbrae (CA)
About the role
Job Title: ServiceNow ITOM Tester
Location: San Francisco, CA
Job Description:
We are looking for a ServiceNow ITOM Tester to join our team in San Francisco, CA. The ideal candidate will have hands-on experience with ServiceNow ITOM modules and Azure, performing testing and validation to ensure high-quality IT operations.
Key Responsibilities:
- Develop and execute test plans, test cases, and test scripts for ServiceNow ITOM modules.
- Perform functional, integration, regression, and performance testing for ITOM components.
- Validate integrations between ServiceNow and external tools such as SolarWinds, Splunk, Dynatrace, Azure, and AWS.
- Ensure CMDB data accuracy, integrity, and reconciliation
- Track defects in JIRA and report QA metrics.
- Utilize ServiceNow Automated Test Framework (ATF) for regression and smoke testing.
- Collaborate with developers, business analysts, and architects to identify and resolve defects.
- Participate in Agile/Scrum ceremonies and contribute to continuous process improvement.
Required Skills & Experience:
- Bachelor's degree in Computer Science or related field.
- Hands-on experience with ServiceNow ITOM modules
- Practical knowledge of Azure cloud services
- Strong analytical, problem-solving, and communication skills
- Experience in Agile/Scrum environments
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