ServiceNow Developer - ITSM & ITOM
purple driveMillbrae (CA)
ServiceNow Developer - ITSM & ITOM
Posted yesterday
purple driveMillbrae (CA)
SENIORITY
Lead
About the role
Purple DriveWe are looking for a skilled ServiceNow Developer with strong hands-on experience in ITSM and ITOM modules. The ideal candidate will be responsible for designing, developing, configuring, and implementing ServiceNow solutions that support IT service management and operational visibility across the enterprise.
Key Responsibilities:
- Design, develop, and customize ServiceNow applications with a focus on ITSM and ITOMConfigure and enhance ITSM modules including: Incident Management
- Problem Management
- Change Management
- Request Management
- Service Catalog
- Implement and support ITOM capabilities such as: Discovery
- Service Mapping
- Event ManagementCMDB health and governance
- Develop custom workflows, business rules, client scripts, UI policies, Script Includes, and ACLsIntegrate ServiceNow with external systems using REST/SOAP APIsPerform CMDB modeling, reconciliation, normalization, and data integrity checks
- Support platform upgrades, patches, and performance optimization
- Collaborate with stakeholders to gather requirements and translate them into technical solutions
- Provide technical documentation and support knowledge transfer activities
- Follow ServiceNow best practices and governance standards
- Required Skills & Qualifications 10+ years of hands-on ServiceNow development experience
- Strong experience with ITSM processes and implementations
- Solid hands-on experience in ITOM (Discovery, Service Mapping, Event Management)
- Strong knowledge of JavaScript, Glide API, and ServiceNow scripting
- Experience working with CMDB, CI classes, and relationships
- Hands-on experience with integrations using REST/SOAPExperience with ServiceNow update sets and scoped applications
- Understanding of Agile/Scrum methodologies
- Excellent communication and problem-solving skills
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