Customer Service Manager

Key Responsibilities: Talk numbers with finance, then talk vision with prospects Build landing pages that turn Burbank curiosity into demo bookings Support manager account executives with prospecting and follow-up strategy Own the handoff doc that keeps nothing falling between Twilio Flex and CRM Set the weekly cadence that keeps Business Excellence Partners reps accountable Prospect via cold calls, emails, and social selling to fill the temporary pipeline Carry the demo from screen-share to signature in one sitting What You'll Bring Proven Twilio Flex judgment when the textbook answer doesn't fit Proven follow-through, measured in shipped things rather than good intentions Demonstrated ability to teach what you know to someone greener Familiarity with the Burbank market and local sales marketing landscape 6+ years putting Outbound Calling to work in a sales marketing setting Business Excellence Partners is a nimble, fiercely independent Burbank company that would rather earn trust slowly than buy attention quickly. Around here, "I don't know yet" is a perfectly respectable sentence and often the start of something good. You will grow fastest here, with $130,000 - $206,000, a mentor, benefits, and flexible Burbank, CA hours clearing the runway in front of you. Hiring is happening now, not last quarter, for this Customer Service Manager seat. Candidates who are passionate about sales marketing should apply right away.