Remote Manager, Workforce Planning & Analytics
independence pet groupSpringfield (IL)
Remote Manager, Workforce Planning & Analytics
Posted today
independence pet groupSpringfield (IL)
SENIORITY
Manager
About the role
Independence Pet Holdings is seeking a Manager of Workforce Management to lead forecasting, scheduling, real-time performance, and capacity planning for a high-volume pet insurance contact center. Remote – USA, with cross-functional partnership across operations, training, QA, analytics and technology.
You will develop staffing models, intraday actions, dashboards, and executive reporting to optimize service levels, cost-to-serve, and agent experience while guiding a team of WFM professionals.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.