Remote Workforce Optimization Specialist
navitusSpringfield (IL)
Remote Workforce Optimization Specialist
Posted 12 days ago
navitusSpringfield (IL)
SENIORITY
Mid
About the role
Navitus Health Solutions is seeking a Specialist, Workforce Management to support forecasting, scheduling, data analysis, and reporting to meet service levels. The role includes validating WFM data, generating dashboards, and developing training materials and procedures.
The ideal candidate has 4+ years in a contact center and at least 1 year in workforce management, with experience using WFM tools. Navitus offers robust benefits and a supportive remote-friendly environment.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.