Healthcare Contact Center Specialist - Inbound & Outbound
guidehealthBel Air (MD)
Healthcare Contact Center Specialist - Inbound & Outbound
Posted yesterday
guidehealthBel Air (MD)
SENIORITY
Junior
About the role
Guidehealth seeks a Medical Contact Center Representative to serve members, patients and providers with empathetic, efficient service. This full-time role covers inbound and outbound calls, guiding customers through benefits and care programs and resolving issues with professionalism. You will collaborate across departments, protect PHI under HIPAA, and contribute to a high-performing, mission-driven team dedicated to improving healthcare outcomes.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.