Service BDC Agent - Scheduling & Customer Care Pro
crain automotive holdingsFayetteville (AR)
Service BDC Agent - Scheduling & Customer Care Pro
Posted 5 days ago
crain automotive holdingsFayetteville (AR)
SENIORITY
Mid
About the role
Job Description:
Crain Automotive is seeking a Service BDC (Business Development Center) representative to join our team. The Service BDC representative will be responsible for handling inbound and outbound calls related to service appointments, scheduling, and customer inquiries. This individual will also assist with customer follow-up, appointment reminders, and maintaining customer satisfaction. We have multiple shifts available and are looking to fill 6-9 spots!
Crain Volkswagen
2011 Foxglove Dr
Job Description:
Crain Automotive is seeking a Service BDC (Business Development Center) representative to join our team. The Service BDC representative will be responsible for handling inbound and outbound calls related to service appointments, scheduling, and customer inquiries. This individual will also assist with customer follow-up, appointment reminders, and maintaining customer satisfaction. We have multiple shifts available and are looking to fill 6-9 spots!
Responsibilities:
Answer incoming service calls and respond to customer inquiries
Schedule service appointments and follow up with customers
Provide excellent customer service and maintain high levels of customer satisfaction
Utilize CRM system to track customer interactions and appointments
Assist with service marketing campaigns and promotions
Requirements:
Prior experience in a customer service or call center role preferred
Excellent communication and interpersonal skills
Ability to multitask and prioritize in a fast-paced environment
Proficiency in computer systems and CRM software
Strong attention to detail and organizational skills
Benefits:
Affordable health, dental, vision insurance
Percentage-matched 401k plans
Opportunities of promotion within group
Before you apply
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Your notice period
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