Utilities ERCS Principal Director
accentureCharlotte (NC)
Utilities ERCS Principal Director
Posted today
accentureCharlotte (NC)
SENIORITY
Manager
About the role
Overview:
In this role, you drive large-scale transformation programs within Accenture’s Utilities practice, focusing on Energy Retail and Customer Operations. You will advise C-suite leaders, shape enterprise priorities, and align transformation with business outcomes such as growth and efficiency. You’ll define market-leading offerings, originate deals, and lead multidisciplinary teams to deliver customer-centric, data-driven improvements. This role offers influence on strategy, technology, and ecosystem collaboration to transform meter-to-cash and related processes. Compensation / Benefits medical, dental, vision, life, and long-term disability coverage 401(k) plan bonus opportunities paid holidays paid time off
Responsibilities:
Lead end-to-end transformation programs across Energy Retail and Customer Operations, concentrating on digital transformation, customer experience, and operational performance in the meter-to-cash value chain Act as trusted advisor to C-suite and senior utility executives, shaping strategy and aligning initiatives with growth and cost optimization Define and drive market-leading offerings in Energy Retail and Customer Transformation, emphasizing customer experience, digital channels, and data/AI-enabled operations Originate and lead complex sales pursuits, shaping deal strategy and value propositions to support practice growth Manage multi-disciplinary delivery teams to ensure high-quality outcomes and accountability across scope, timeline, and budget Contribute as a thought leader in Utilities through client workshops and IP development tied to trends, regulation, and technology innovation Build and scale high-performing teams, mentoring senior talent and fostering inclusive leadership Collaborate across Strategy, Industry X, Technology, and Song to deliver integrated solutions to clients
Key requirements:
12+ years of experience in the utilities sector, with deep expertise in Utilities Retail, Customer Operations, and Meter-to-Cash transformation Extensive experience leading large-scale transformation programs, including CIS implementations (SAP or Oracle) and billing modernization initiatives Proven track record as a senior client advisor with strong executive relationship management and decision influence Strong consulting and commercial acumen with experience leading complex engagements, managing P&L, and delivering measurable outcomes Deep expertise in digital transformation and customer experience, leveraging data, analytics, and AI for improvements Proven ability to originate and close new business and expand client accounts Exceptional communication and storytelling skills for executive audiences Experience leading and developing senior teams with a focus on coaching and inclusive, high-performance cultures Bachelor’s degree or equivalent work experience Executive communication Strategic storytelling Collaborative leadership CIS implementations (SAP or Oracle) Digital transformation and customer experience Data, analytics, and AI applications in utilities
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