Customer Service Officer
insight globalHackensack (NJ)
Customer Service Officer
Posted 7 days ago
insight globalHackensack (NJ)
SENIORITY
Senior
About the role
Overview:
A growing manufacturing company is seeking a Customer Service Representative to support B2B customers and manage orders from start to finish. This person will track open and upcoming orders, provide customer updates, and partner with Sales, Quality, Operations, Purchasing, and Logistics to keep orders moving and resolve issues. They will also support new customer onboarding, respond to customer questions or complaints, and occasionally assist Purchasing and Logistics with purchase order entry and receiving raw materials into the ERP system.
Must Haves:
- 3–5 years of B2B customer service experience, ideally in manufacturing or a commercial environment
- Experience managing customer orders and working across departments
- Strong written communication skills, particularly through email
- Experience with ERP systems
- Organized, adaptable, and able to manage multiple priorities
Plus:
Oracle experience
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.