Inside Sales Representative

Job Description: Copa GSE is hiring a full-time Inside Sales Representative in Plainview, NY to join our established team handling order entry, shipping and receiving for our aviation ground support equipment business. Our business is growing, and this role will help the team keep up with increased order volume and additional work.

About Copa GSE Copa GSE LLC supplies aviation ground support equipment to commercial, military and government customers across North America. We are an authorized distributor for Northern Air Systems pre-conditioned air (PCA) units and for ITW GSE in North America, including ground power units such as the ITW GSE 1400 28VDC GPU. Our headquarters is in Plainview, NY, and we run a fully equipped service station in Havelock, NC serving bases including MCAS Cherry Point, Seymour Johnson AFB and Fort Bragg. Copa GSE is a fast-paced company that has grown year over year, with more customers, more product lines and more orders every year. We are a close-knit team where every order matters and every team member sees the impact of their work. Learn more at www.copagse.com.What You'll Do Order entry and customer support* Enter and manage sales orders and purchase orders in our ERP system (Acumatica), keeping pricing, quantities and ship dates accurate

• Prepare quotes for parts, accessories and equipment, and follow up with customers on open quotes
• Answer customer calls and emails about order status, lead times, tracking and documentation
• Coordinate with vendors on purchase orders, confirmations and delivery dates
• Support government and military orders, including required paperwork and compliance details Shipping and receiving* Receive incoming shipments, inspect for damage, verify against purchase orders and update inventory records
• Pick, pack and ship parts and equipment; prepare packing slips, bills of lading and commercial invoices
• Book freight with LTL carriers and parcel services (UPS, FedEx), compare rates and track deliveries
• Keep the warehouse and shipping area organized, labeled and safe
• Help with periodic inventory counts and resolve receiving discrepancies
• What We're Looking For

Required* High school diploma or equivalent

• 1-3 years of experience in inside sales, customer service, order entry, or shipping and receiving
• Strong attention to detail and comfort with numbers, part numbers and data entry
• Proficiency with Microsoft 365 (Outlook, Excel, Word)
• Clear, professional phone and email communication
• Ability to lift up to 50 lbs. and work in a warehouse environment
• Authorized to work in the United States Preferred* Experience with an ERP system (Acumatica a plus)
• Background in aviation, ground support equipment, industrial equipment or parts distribution
• Familiarity with freight booking, LTL shipping and carrier portals
• Experience with government or military orders
• Forklift or pallet jack experience

As Copa GSE grows, so do the opportunities for the people on our team. We promote from within and invest in training, so this role is a starting point, not a ceiling.* Learn the industry from the ground up: Get hands-on knowledge of aviation ground support equipment, including GPUs, PCA units and parts, plus the commercial, military and government customers who buy them.

• Build sales skills: Take on quoting, customer accounts and product knowledge as you grow, with a path toward inside sales, account management or outside sales.
• Move into operations leadership: Grow into roles in purchasing, logistics, inventory management or operations as the company expands.
• Gain government contracting experience: Work on military and government orders and learn the processes behind federal supply.
• Grow with the business: Year-over-year growth means new responsibilities, new product lines and new roles open up regularly. Copa GSE LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other characteristic protected by law. Veterans are encouraged to apply.