Operations Manager

Job Title: Multi-Unit Operations Manager

Brown Bag Sandwich Co. is a chopped sandwich concept born out of the Michelin-starred kitchen world and NYC's deli culture. We are reimagining classic NY deli sandwiches with house made meats, scratch sauces, and the highest quality ingredients possible. With two locations in Manhattan, Brown Bag is a young, fast-growing brand with plans to scale to 10+ locations in the next 3-5 years. We're a startup in every sense - scrappy, constantly evolving, and looking for dedicated individuals who are excited about building something with us. Brown Bag is looking for a Multi-Unit Operations Manager to take lead of day-to-day operations across both of our locations and assist in the development and implementation of the staffing model for the third location. This is a multi-unit leadership role for someone with a strong foundation in scaling QSR or fast-casual concepts — someone who knows how to hold the line on standards while a company grows, owns the systems that make consistency possible across locations, and is comfortable navigating the employee relations side of the business. Just as important, we want someone who contributes directly to our growth — providing input and implementing new systems and strategies, not just maintaining the ones we already have. This is not a “wait to be told” role — it's for someone who sees what needs to be done and can work seamlessly and productively between the founder and the Kitchen Managers. We are seeking a hands-on operator who can hold the kitchen managers accountable to the systems and standards we have developed here at Brown Bag. They will be expected to contribute to our evolving and growing staffing, training, inventory management, catering, and menu development needs, including working alongside purveyors. You'll work directly alongside our founder and play a meaningful role in shaping a growing NYC restaurant brand as it scales.

Work directly with founder as catering scales, to optimize operational execution, including kitchen capacity planning, prep systems, delivery ops, and quality control. Build, document, and refine the systems and SOPs that let Brown Bag scale without losing quality or consistency Establish regular quality and compliance audits across locations with founder, catching and correcting drift before it becomes a pattern Own DOH inspection readiness systems and response across all locations, including corrective action plans when needed Partner with ownership on new location openings, ensuring each new shop launches with the same standards as existing locations from day one 3) Operations, Cost Control & Reporting Manage labor and food cost performance across all locations, in partnership with kitchen managers. Manage vendor relationships and purchasing standards company-wide. Hold purveyors accountable. Identify inefficiencies and operational risk across locations, and proactively build solutions in partnership with the founder to minimize disruption to daily operations 4) Growth & Strategy Partner directly with founder on strategic initiatives tied to new location growth, from site readiness, target staffing model, growing the catering business and sharing other observations that will fuel Brown Bag’s growth Identify where current systems won't hold up as we scale toward 10+ locations, and proactively build what's needed before it becomes a bottleneck Bring an outside perspective on what “good” looks like at scale, informed by experience at other QSR/fast-casual businesses

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