Lead Azure Application Support Engineer – Long-term Hybrid ContractJob ID: 5584
benchmark itMontvale (NJ)
Lead Azure Application Support Engineer – Long-term Hybrid ContractJob ID: 5584
Posted 42 days ago
benchmark itMontvale (NJ)
SENIORITY
Senior
About the role
Lead Azure Application Support Engineer Long-term contract position | Global, cutting-edge Azure applications We are seeking senior application engineers to support sophisticated Azure-based applications used by a global organization. Long-term (24 mo +) contracts, Hybrid 3 days/week onsite (Tue, Wed, Thurs).These are hands-on technical roles—not help-desk or traditional support-management positions. You will solve difficult production problems, guide a distributed onshore/offshore support team, and work closely with application development and program leadership to improve reliability and performance.
What You'll Do:
Lead the investigation and resolution of complex Azure application issues.
Troubleshoot problems across the user interface, application services, integrations, databases, and Azure PaaS environment. Use Application Insights, Azure Monitor, and KQL to diagnose performance issues, errors, and unexpected application behavior.
Coordinate major incident response, identify root causes, and ensure permanent corrective actions are completed.
Provide technical direction to onshore and offshore support resources.
Work closely with developers on application changes, releases, fixes, and production readiness.
Improve support processes, monitoring, technical documentation, and team effectiveness.
What We're Looking For:
Strong hands-on experience supporting Azure-based enterprise applications in production.
Ability to troubleshoot across multiple application layers—not simply route or manage tickets.
Experience with Azure PaaS services, Application Insights, Azure Monitor, and KQL.Working knowledge of application performance, APIs, integrations, networking, and cloud infrastructure.
Familiarity with Cosmos DB or PostgreSQL is helpful.
Experience leading distributed technical teams and holding internal and external resources accountable.
Calm, methodical problem-solving skills during critical incidents.
Strong communication, ownership, and empathy for application users.
Experience supporting applications within a large, global organization is strongly preferred.
Any experience supporting applications that use Azure OpenAI, generative AI, or related AI services is helpful.
Azure certifications, ITIL experience, and a computer science degree are helpful but not required.
Why Consider This Role?
You'll support modern, highly visible applications within a global enterprise, work with advanced Azure and AI technology, and have the authority to improve how critical applications are supported. These are stable, long-term assignments offering both challenging hands-on work and meaningful technical leadership.
Work authorization:
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