Application Support Analyst
instantserveBel Air (MD)
Application Support Analyst
Posted 2 days ago
instantserveBel Air (MD)
SENIORITY
Junior
SALARY
$55/hr
About the role
Application Support Analyst – CJIS Help Desk
Location: Hartford, CT (Hybrid – Onsite + Remote)
Rate: $55/hr (1099/C2C)
Duration: 12 Months Schedule: Monday–Friday, 7:00 AM – 3:30 PM (EST)
Project Overview The Criminal Justice Information System (CJIS) program for the State of Connecticut is enhancing its CISS Electronic Workflow to streamline how law enforcement agencies submit arrest reports, bond forms, and related documentation electronically. This role will support the statewide onboarding, training, and help desk operations for police departments and criminal justice agencies adopting the system.
Role Summary:
- We are seeking an experienced Application Support Analyst / Help Desk Analyst to provide technical support, training, and onboarding assistance for CJIS electronic workflow users.
- The ideal candidate will work closely with law enforcement agencies, IT teams, and vendors to ensure smooth adoption, issue resolution, and system usability.
- Key Responsibilities1. Help Desk & Technical Support2. Training & User Enablement3. Onboarding & Change Management4. Stakeholder Collaboration5. System Integration & Support6. Reporting & Documentation
- Provide weekly status reports (progress, risks, issues)
- Maintain onboarding documentation and training records
- Support integration with Records Management Systems (RMS)
- Assist in rollout of CJIS enhancements such as: Electronic arrest workflows
- Clean Slate processing
- Early Arrest Notifications
- Participate in demos, pilots, and system upgrades
- Act as liaison between: CJIS Program TeamLaw enforcement agenciesRMS vendors (NexGen, ProPhoenix, etc)
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