Application Support Analyst – CJIS/CISS

Location: Hartford, CT (On-site & Remote)

Client: Criminal Justice Information Systems (CJIS) Governing Board Duration: May 1, 2026 – May 1, 2027 Project Overview The State of Connecticut’s Criminal Justice Information System (CJIS) initiative aims to enhance collaboration and data sharing across criminal justice agencies. As part of the CISS modernization effort, electronic workflows are being implemented to streamline submission of arrest records, summons, and related documentation—reducing manual processes and improving efficiency statewide.

Role Summary: CJIS-CT is seeking a Help Desk Analyst to support training, onboarding, and change management for municipal police departments and criminal justice partners adopting the CISS Electronic Workflow system. This role combines technical support, stakeholder coordination, and user training responsibilities.

Help Desk & Technical Support: Provide first-level support via phone and email, troubleshooting and resolving user issues. Document, track, and manage service tickets with timely follow-ups. Escalate complex issues to appropriate technical teams. Maintain detailed case notes and ensure adherence to help desk procedures. Collaborate with internal teams to improve processes and documentation.

Training & Enablement: Deliver training sessions (remote, onsite, hybrid) for system users. Support “train-the-trainer” programs for long-term adoption. Develop and maintain user guides and knowledge base content.

Onboarding & Change Management: Coordinate onboarding of police departments to the electronic workflow system. Conduct kickoff meetings, readiness assessments, and workflow alignment sessions. Guide agencies in transitioning from manual to digital processes.

Stakeholder Engagement: Act as liaison between CJIS-CT, law enforcement agencies, and vendors. Gather feedback and recommend system and process improvements.

System Integration Support: Work with RMS vendors (e.g., NexGen, ProPhoenix) to ensure system readiness. Assist in rollout of enhancements such as Clean Slate and Early Arrest Notifications.

Reporting: Provide weekly status updates, including progress, risks, and recommendations.

Required Qualifications: Experience in law enforcement, public safety, or criminal justice environments. Strong background in IT support/help desk operations. Familiarity with Records Management Systems (RMS) and CJIS applications. Experience in training delivery and technical communication. Proficiency in MS Office tools and remote training platforms. Ability to manage multiple priorities and work independently. Willingness to travel across Connecticut (valid driver’s license required).