Genesys Cloud CX Developer
acestackAddison (TX)
Genesys Cloud CX Developer
Posted yesterday
acestackAddison (TX)
SENIORITY
Senior
About the role
Genesys Cloud CX Developer
Location: Addison, TXFull Time – Permanent
Job Description
Must Have Technical/Functional Skills:
- Genesys APIs, Genesys Cloud CX, J2EE development, API Development, Genesys Cloud CX Developer/Architect with Softphone Roles & Responsibilities
- Mandatory Design and Development experience in Genesys Cloud CX and Genesys Architecture.
- Develop roadmap for CCaaS transformation and modernization initiatives.
- Experience in Softphone API integration with Genesys CXExperience in Genesy SDKExperience in Genesys Cloud CX administration, configuration and implementation.
- Strong experience Node. JS/ Rest, SOAP and Genesys APIs.
- Experience creating dashboards for monitoring queue activity, agent performance, and interactions.
- Strong Experience in Genesys Cloud admin and configuration including contact center, telephony, routing, people and permissions and outbound. Experience in Genesys installation and configuration
- Troubleshooting experiences with the issues in configuring and routing related issues.
Desired skills:
- Experience with Genesys on-prem and understanding of various Genesys components and composer development.
- Exposure for Java/J2EE development and API Development /Scripting integration
- Genesys Cloud CX certification preferred.
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