Salesforce Program Manager
smart it frameChicago (IL)
Salesforce Program Manager
Posted 3 days ago
smart it frameChicago (IL)
SENIORITY
Lead
About the role
Dear Candidates, Greetings! We have a Fulltime role with one of our clients. Kindly find the below details.
Role: PM with Salesforce Trailblazers
Location: Chicago - Illinois (Onsite/ Hybrid)
Duration: Fulltime
Job description:
- Lead discovery workshops and stakeholder interviews to understand business outcomes current processes pain points controls data needs and adoption barriers
- Document currentstate and targetstate processes business rules personas journeys use cases decision points exceptions and measurable outcomes
- Translate business needs into epics features user stories acceptance criteria process flows field definitions data mappings and reporting requirements
- Analyze requirements against Salesforce standard capabilities and work with the architect and developers to identify configuration customization integration and processchange options
- Maintain a prioritized traceable and deliveryready backlog with clear scope dependencies assumptions risks and definition of ready
- Facilitate requirement walkthroughs and refinement sessions with product architecture engineering testing and support stakeholders
- Define functional requirements across accounts contacts leads opportunities campaigns cases tasks events email and calendar activities reports and dashboards
- Support data discovery data mapping migration rules matching deduplication dataquality controls and business reconciliation
- Capture requirements for Salesforce and Microsoft 365 or Outlook integration including eligibility matching exclusions failure scenarios reconciliation user visibility and support needs
- Define rolebased access and business security requirements in partnership with platform architecture risk and compliance teams
- Create test scenarios support system and integration testing coordinate user acceptance testing manage business defects and obtain acceptance evidence
- Assess release impacts prepare business communications user guidance process documentation and training inputs and support adoption after deployment
- Partner with support teams to analyze production issues reproduce business scenarios identify process or data patterns and validate fixes
- Use reports dashboards user feedback and operational measures to identify improvement opportunities and support value realization
- Contribute to roadmap planning by clarifying business value urgency dependencies regulatory or operational risk and expected outcomes
Before you apply
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Your profile is current
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Two examples you can talk through
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A number in mind
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Your notice period
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Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.