California Quality Training Specialist
virtual vocationsDenver (CO)
California Quality Training Specialist
Posted yesterday
virtual vocationsDenver (CO)
SENIORITY
Mid
About the role
To enhance employee engagement and ensure high-quality client interactions, the full-time California Quality Training Specialist will develop training programs, perform quality monitoring of team interactions, and track improvement measures in a virtual environment.
Key responsibilities:
Conduct regular quality reviews of the BA team's customer interactions to ensure compliance with established standards
Develop and coordinate training programs for new hires and ongoing training for the BA team
Collaborate with the Customer Engagement Analysis Team to improve tools for tracking customer satisfaction and BA quality
Required qualifications:
Bachelor's Degree or equivalent combination of education and experience
Two or more years of related work experience, preferably in a customer service call center
Experience in the insurance industry or group health plans operations
Basic knowledge of training techniques and principles
Proficiency in Microsoft Office Suite
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
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Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.