IS&T Field Technician

Telework Type: Full-Time Office/Project

Work Location: Houston, TX

Job Summary: The IS&T Technician, reporting to the IS&T Field Lead, will be responsible for support of IS&T infrastructure and services across both the site and field offices. This includes managing and maintaining hardware, software, and operating systems. The IS&T Technician will also support video conferencing, resolve network-related issues, manage mobile devices, and oversee printing services to ensure smooth operations for end users. Major Responsibilities Responsible for servicing incidents, requests, and tasks for deployed infrastructure services to end-users Training, problem resolution, hardware, software, and operating system upgrades for end-user computing devices (PCs as well as mobile devices) Follows the established technology standards, policies, support processes and security requirements Helps establish and monitor metrics on service delivery and customer satisfaction Responsible for providing end-user support for collaboration technologies including video conferencing, smart displays like Surface Hubs, Poly, Microsoft Teams Supports Local Area Network and Wireless Network, etc Supports end user requirements associated with Active Directory, DHCP, DNS, print and file services (including Follow Me Print) and SharePoint Manages and maintains assets and configuration items in ServiceNow Performs moves, adds, and changes Participate in special projects, as assigned Participates in the rollout of new technologies, services and security remediations Travel to offices/ job sites for short term project support Provides proactive and timely support to executives and VIPs (direct as well as remote) Deployment of network, routers and switches and associated patching Deployment and support of Teams voice and Poly video endpoints Develops IT reports, dashboards and automates workflows as required Recommends process improvement solutions Development of IT support guides and user training Position Knowledge, Skills and Experience Interpersonal Skills Excellent interpersonal and stakeholder management skills Excellent written and verbal communication skills Excellent time management skills and ability to work under pressure to meet deadlines Excellent ability to manage competing priorities IT Infrastructure Management Experience (Advanced) Providing solutions, troubleshooting complex issues Expertise in ServiceNow IT Service Management (ITIL) Fully proficient in managing IT hardware assets Experience in IT vendor management Advanced knowledge of Information security practices Technical Knowledge (Advanced) End User computing Windows 10 and 11 Virtual Desktop Infrastructure Mobile Device Management Modern Collaborative Technologies & Cloud Computing Tools HP/Poly & Microsoft Teams Enterprise Voice and Video Conferencing Microsoft 365 - Teams, SharePoint, OneDrive Azure Active Directory Power-BI and Power-App Engineering Application Suites (Autodesk, Bentley, Trimble, Hexagon, etc.) knowledge desirable Required Knowledge and Skills Must have a good understanding of the major IT infrastructure systems (Microsoft domains, Cloud VPN, Virtual Servers, Caching File Servers, SDWAN, Teams Voice) and how to plan their implementation. Desirable Microsoft Azure Fundamentals ITIL v4 Foundation certification Education and Experience Requirements Requires bachelor's degree (or international equivalent) and 2-5 years of relevant experience or 6-9 years of relevant work experience Total Rewards/Benefits For decades, the company has worked to inspire the next generation of employees and beyond! Because our teams face some of the world's toughest challenges, we offer robust benefits to ensure our people thrive. Whether it is advancing careers, delivering programs to enhance our culture, or providing time to recharge, the company has the benefits to build a legacy of sustainable growth. Learn more at the company Total Rewards Diverse teams build the extraordinary As a global company, the company has long been home to a vibrant multitude of nationalities, cultures, ethnicities, and life experiences. This diversity has made us a more trusted partner, more effective problem solvers and innovators, and a more attractive destination for leading talent. We are committed to being a company where every colleague feels that they belong-where colleagues feel part of "One Team," respected and rewarded for what they bring, supported in pursuing their goals, invested in our values and purpose, and treated equitably. Click here to learn more about the people who power our legacy. the company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law. Applicants with a disability, who require a reasonable accommodation for any part of the application or hiring process, may e-mail their request to hr@unitedstatesdigital.space