Customer Support - Onsite
intelogixCopperas Cove (TX)
Customer Support - Onsite
Posted 3 days ago
intelogixCopperas Cove (TX)
SENIORITY
Entry
SALARY
$15 hr
About the role
Job Title
Pay Rate:
$15 hrAt InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference. If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. Are you energetic, enthusiastic with an engaging personality? Are you driven to deliver effective results while providing excellent customer service? Do you have extraordinary communication skills?
What's in it for YOU?
- Paid Training
- Medical, Dental, and Vision Insurance
- Paid Time OffEmployee Discounts
- Full-time, non-seasonal
- Career Advancement
Responsibilities:
- Serve as the primary point of contact for customers via phone
- Make outbound financial collection calls in addition to incoming calls from customers in an effort to persuade customers to make payments on past due accounts
- Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions
- Maintain a thorough understanding of products, services and policies to effectively assist customers
- Accurately document customer interactions and transactions across all tools/platforms
- Collaborate with other departments to resolve customer issues and escalate complex problems as necessary
- Strive to exceed customer satisfaction goals and performance metrics
- Continuously seek opportunities to improve the customer experience and streamline processes
- Stay updated on product knowledge and industry trends to better assist customers
Ability to work within the defined hours of operation with flexibility needed on weekends and holidays Monday - Friday: 7 a.m. to 10 p.m.
Saturday: 7 a.m. to 7 p.m.
Sunday: ClosedWhat We Look for in a Candidate:
Must be 18 years of age or older
High School Diploma or equivalent
Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions, constant sedentary work
Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
Typing Assessment required
Superb attendance, so you can be there when our customers need usAll job offers are contingent upon completion of drug screen and background checks.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.