Requisition Bilingual (English/Spanish) Customer Service Representative - (Onsite)
intelogixCopperas Cove (TX)
$16.00 per hour
Apply (opens in a new tab)Requisition Bilingual (English/Spanish) Customer Service Representative - (Onsite)
Posted yesterday
intelogixCopperas Cove (TX)
SENIORITY
Junior
SALARY
$16.00 per hour
About the role
Customer Service Representative InteLogix is seeking a Bilingual (English/Spanish) Customer Service Representative to join our organization. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal candidate will have excellent communication skills, problem solving abilities and a customer-focused mindset. At InteLogix, we know that with the right support, people and clients have the power to progress in incredible ways. For over 65 years, InteLogix has been trusted by a diverse portfolio of clients to provide a full suite of contact center solutions. With over 7,000 employees throughout the Americas and the Philippines, we make lives better; we engage, listen, and resolve consumer concerns and obligations with empathy and innovation. If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. Are you energetic, enthusiastic with an engaging personality? Are you driven to deliver effective results while providing excellent customer service? Do you have extraordinary communication skills?
What's in it for YOU?
- Paid Training
- Medical, Dental, and Vision Insurance
- Paid Time OffEmployee Discounts
- Full-time, non-seasonal
- Career Advancement
- Early access to earned wages via PayActivAccess up to 50% of earned wages (capped at $500 per pay period)
Salary Range: Up to $16.00/hour
Responsibilities:
- Serve as the primary point of contact for customers via phone
- Make outbound financial collection calls in addition to incoming calls from customers in an effort to persuade customers to make payments on past due accounts
- Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions
- Maintain a thorough understanding of products, services and policies to effectively assist customers
- Accurately document customer interactions and transactions across all tools/platforms
- Collaborate with other departments to resolve customer issues and escalate complex problems as necessary
- Strive to exceed customer satisfaction goals and performance metrics
- Continuously seek opportunities to improve the customer experience and streamline processes
- Stay updated on product knowledge and industry trends to better assist customers
- Ability to work within the defined hours of operation with flexibility needed on weekends and holidays
- Monday - Friday: 7 a.m. to 8 p.m.
- Rotating Saturday Shift: 10 a.m. to 3 p.m.
Qualifications: What We Look for in a Candidate:
- Must be 18 years of age or older
- High School Diploma or equivalent
- Fluency in both the English and Spanish language
- Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions, constant sedentary work
- Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
- Typing Assessment required
Superb attendance, so you can be there when our customers need usAll job offers are contingent upon completion of drug screen and background checks.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.