Service Delivery Leader
palo alto networksSavannah (GA)
Service Delivery Leader
Posted yesterday
palo alto networksSavannah (GA)
SENIORITY
Manager
About the role
Overview:
In this remote-friendly role, you act as the primary voice of the customer for Palo Alto Networks' large-scale accounts, guiding post-sale services to maximize value from the security platform. You lead cross-functional teams across product lines, bridging technical execution and executive strategy. You own the services lifecycle from contract award to deployment and ongoing support, shaping outcomes for strategic customers. You will collaborate with C-suite stakeholders and internal partners to sustain trust, adoption, and renewal. This is a high-impact role at a company that values disruption, collaboration, and execution. Compensation / Benefitsremote workcompetitive compensationbase salary plus potential bonusrestricted stock unitstime zone flexibility (CST/EST)accommodations available
Responsibilities:
- Manage key account ownership and high-touch relationship management for the largest strategic customers
- Operate as the primary post-sales point of contact across multiple product lines
- Collaborate cross-functionally with clients and internal teams in Cloud, DevSecOps, and Network security
- Own and execute customer lifecycle activities including strategic planning, deployment, adoption, account reviews, and escalation management
- Translate customer security priorities into actionable Success Plans and tailor product delivery to maximize value
- Partner with Sales to develop success plans, assess health, identify expansion opportunities, and secure renewals
- Manage customer escalations, balance expectations, and negotiate resolutions as the voice of the customer
Key requirements:
- 7+ years in high-touch, customer-facing service engagement management
- Proven experience delivering large technology programs in at least two areas: Network Security, Cloud Security, Product Development, or Security Operations
- Leadership in matrixed organizations with conflict mediation
- Excellent communication skills for presenting to customer managementPMP certification is a plus; proficiency with CRM and customer success tools valued
- Exceptional communication
- Cross-functional collaboration
- Strategic thinking
- NextGen Firewall
- Cloud Security (Prisma)
- Security Automation (Cortex)
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