HVAC Technician/ Lead

Job Description: Job Description About Kassa KoolKASSA KOOL is a fast-growing, reputable HVAC company serving residential and light commercial customers across the Austin area. We are hiring our very first technician - a foundational hire who will help shape how we operate as we grow. For the right person, this role offers a clear path to Lead Technician or Service/Operations Manager as the company scales. We're looking for someone hands-on and well-versed in the trade, who takes pride in their work, communicates well with customers, and is comfortable taking ownership without close supervision. Because we service customers year-round, you'll have steady work straight through the slow season. What You'll DoDiagnostic & Repair: Service and repair residential and light commercial HVAC and ventilation systems using provided tools and diagnostic equipment. Technical Troubleshooting: Read and interpret schematics and technical manuals to accurately diagnose issues and implement lasting fixes. Preventive Maintenance: Perform PM services to ensure system efficiency and longevity, replacing worn or faulty components proactively. Customer Relations: Provide outstanding service by clearly explaining repairs, answering questions, and resolving customer concerns professionally. Record Keeping: Maintain detailed service documentation-including repairs performed, parts used, and diagnostics-for accountability and future reference. System Upgrades: Identify opportunities to recommend system replacements or enhancements to customers (commission-eligible, in addition to base pay).What We're Looking ForTechnical Expertise: Strong knowledge of HVAC design principles, schematic interpretation, electrical diagnostics, and related mechanical/plumbing systems. Hands-on Experience: Proven track record maintaining, troubleshooting, and repairing diverse HVAC equipment configurations. Diagnostic Ability: Strong problem-solving skills with the ability to troubleshoot quickly and accurately under pressure. Tool Proficiency: Safe, competent operation of diagnostic instruments and trade tools (multimeters, flow hoods, manometers, gauges, etc.).Communication: Excellent customer service skills with a clean, professional approach to client interactions. Growth Mindset: Willingness to learn and adapt to new technologies and trade practices. Required Licenses & Clearances: Valid EPA 608 Certification (Universal preferred).Active TDLR HVAC Technician Registration/License in good standing. Valid Driver's License with a clean driving record (eligible to operate company vehicles).Ability to pass a pre-employment background check and drug screening.